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KING LEVEL UP WITH FACEBOOK

passioneve
passioneve Posts: 9

Level 2
in Support
I CREATED A NEW FACEBOOK ACCOUNT BUT I WANT TO UPDATE MY KING LEVEL OF PET RESCUE AND FARM HERO TO IT BUT ITS STARTING FROM LEVEL 1 ON FACEBOOK. IS IT POSSIBLE TO GET THRM ON THE SAME .LEVEL.? Eve

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Answers

  • PummyRaj
    PummyRaj Posts: 44,294
    Hello @passioneve,

    Hearty Welcome to the King Community, where you can seek answers / suggestion in any King Games' sections AND share your tips / ideas with others :)

    I am very sorry to hear that you lost your level progress.  But, you do not have to worry, help is available here :+1:  Please follow this link to retrieve your progress back https://community.king.com/en/farm-heroes-saga/discussion/244881/how-to-get-your-level-and-progress-back

    Check if you can follow the same steps for "Pet Rescue Saga" too, and please let us know here about the results  =)

    To write back, please click on the "Quote" below to my post OR simply tap on "Type your Comment" box.

    Hoping for the best & have a nice day / evening!
  • passioneve
    passioneve Posts: 9

    Level 2
    edited February 2019
    Pummy_Raj said:
    Hello the question I'm asking is if I didn't have a Facebook account and now have one can I syc my king level to it or I had to have had the Facebook 1st and then the king account. So far on my Pet Rescue I'm level 1156 but when I connect to facebook I'm only level 56 because I had to start from 1. Next same issues with Farm Heroes Saga I'm saved at 803 on king.com but when I link Facebook I'm level 11. So can I give u my personal infor for you to link them on the same level please this is stressful I love my games. Thanks Ingrid Howell

    Hello @passioneve,

    Hearty Welcome to the King Community, where you can seek answers / suggestion in any King Games' sections AND share your tips / ideas with others :)

    I am very sorry to hear that you lost your level progress.  But, you do not have to worry, help is available here :+1:  Please follow this link to retrieve your progress back https://community.king.com/en/farm-heroes-saga/discussion/244881/how-to-get-your-level-and-progress-back

    Check if you can follow the same steps for "Pet Rescue Saga" too, and please let us know here about the results  =)

    To write back, please click on the "Quote" below to my post OR simply tap on "Type your Comment" box.

    Hoping for the best & have a nice day / evening!

  • PummyRaj
    PummyRaj Posts: 44,294
    edited February 2019
    Hello @passioneve,

    Thanks a lot for getting back to me.  Please don't mind me requesting this.... please delete your phone number from the post, as this is a Public Forum and anybody can have access to it.  

    **  If you click on the "Gear / Cog Wheel" icon above to the post, you can EDIT the content and delete the number.

    Coming back to your Question, that is really strange!!  Can you please tell me whether you are playing on a laptop or on your phone?

    I will get back to you soon :+1:
  • passioneve
    passioneve Posts: 9

    Level 2
    I'm playing on both and a LG pad too.
  • josyn
    josyn Posts: 1

    Level 1
    edited February 2019
    I lost my progress n friends, can’t even remember my id but am at about 699 level on farm heroe saga and my email is aaa@aaa.com
  • Lady_Choo
    Lady_Choo Posts: 26,141
    edited February 2019
    josyn said:
    I lost my progress n friends, can’t even remember my id but am at about 699 level on farm heroe saga and my email is aaa@aaa.com
    Hi @josyn could you edit your message and remove your email address for your own security pretty please. You don't want anyone sending emails to you that you have not asked for. Have you followed the steps above and gone to the link in the previous post? 
  • passioneve
    passioneve Posts: 9

    Level 2
    is it possible to get a king moderator to help me plzzzzz.
  • Lady_Choo
    Lady_Choo Posts: 26,141
    Answer ✓
    @passioneve you can get a community manager to help, but they will only start by asking what we do :)
    Have you tried connecting the team as given in the link?

    https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

    If you contact them, make sure you follow the exact instructions for which department and they will be able to sync progress with your new account :) 

  • passioneve
    passioneve Posts: 9

    Level 2
    I have been trying to get this done between taljita to someone here and personal emails.i just want it over with ..
  • Lady_Choo
    Lady_Choo Posts: 26,141
    Yeah I can imagine, the best way us via that link as we cannot access your personal account due to security. The levels team can access it all :) 

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