Collect flowers for rewards!
Join Farmers in collecting flowers by naming a flower in this thread!
Support
Support
4 Slides on display, initial Slide 1 of 4
๐ฅ Hot right Now in Farm Heroes Saga ๐ถ
I am getting an error that I do not have a connection in Farm Heroes
Answers
-
Hey there, try these steps first to make sure nothing is wrong with your game:
- Restart: Force close apps and restart your device.
- Updates: Check that you have the latest game and device updates.
- Connection: Use WiFi instead of cellular data.
- Clear Cache:
- ๐ค Android: Settings > Apps > Farm Heroes Saga > Storage > Clear Cache
- ๐ iOS: Settings > Safari > Clear History and Website Data
As for finding your Player ID, you can find it on the following link:
https://community.king.com/en/blog/kb/articles/2382-how-can-i-find-my-player-id
0 -
Apparently I was not clear when I left my information up above. I am not using a mobile device but a personal computer.
"Restart: Force close apps and restart your device." The app is closed when I am done with the game and my computer gets restarted every day.
"Updates: Check that you have the latest game and device updates." I posted the version I am using. Please explain how to check for updates on a PC based app.
"Connection: Use WiFi instead of cellular data." Again, this is a PC. I am using a hardwired connection so it makes no sense to use WiFi.
Clear Cache: You can't do that on a PC based app.
"As for finding your Player ID, you can find it on the following link:" And that does not work on a PC. It only shows my user name and my email address.
0 -
Hello @cmccurry๐ค A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing connection issue in your game!
If you don't mind, I would like make sure whether if you are playing the App version or on Facebook browser?
If it is the App version, to get your ID number โ> Please double click on the King emblem you see at the top of the screen of your profile page and your ID number will be revealed.
I will alert our Community In-charge after you reply back!
Thank you for joining our Community! Stay Warmโ๏ธ๐๏ธ๐งฃ
0 -
Once again: I am playing the app that I have on my PC. This is NOT on Facebook. It is on my PC as a separate program. My member ID is not showing up.
0 -
Hello again @cmccurry๐โโ๏ธ
Sorry about that! Did you save your game through King account or you did not save it yet?
Can you please take a screenshot of what you see when you open your profile page? While posting screenshot, please make sure to block your email address๐
0 -
Sure. Here you go:
1 -
Thank you very much for the screenshot @cmccurry๐ค
You see the words "King" at the top of the image (the King emblem in Goldish color), right? Please double click on that and your ID number should be revealed๐๏ธ
I need a clarification, please! Do you remember for which reward, you are receiving that "no connection" error? For Harvest Rush or something else?
0 -
19454916534
0
