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When I try collecting rewards, I get an error that I don't have a connection.
1: Device and OS version: Desktop. Windows 10 2: Player ID: I am unable to find it. 3: Game Version 6.54.18
I am having the same error, while playing the game on my mobile. It is very anoying because it keeps coming back, every time I start the game, and also every time i go to a new round, .
I have to collect a price but when i click to collect, the same eroor comes, about not having a connection, why is it keeping so long to solve this problem?
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Thank you very much for the screenshot @cmccurry🤗
You see the words "King" at the top of the image (the King emblem in Goldish color), right? Please double click on that and your ID number should be revealed👍️
I need a clarification, please! Do you remember for which reward, you are receiving that "no connection" error? For Harvest Rush or something else?
Sure. Here you go:
Hello again @cmccurry🙋♀️
Sorry about that! Did you save your game through King account or you did not save it yet?
Can you please take a screenshot of what you see when you open your profile page? While posting screenshot, please make sure to block your email address🙏
Once again: I am playing the app that I have on my PC. This is NOT on Facebook. It is on my PC as a separate program. My member ID is not showing up.
Hello @cmccurry🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing connection issue in your game!
If you don't mind, I would like make sure whether if you are playing the App version or on Facebook browser?
If it is the App version, to get your ID number —> Please double click on the King emblem you see at the top of the screen of your profile page and your ID number will be revealed.
I will alert our Community In-charge after you reply back!
Thank you for joining our Community! Stay Warm❄️🏔️🧣
Apparently I was not clear when I left my information up above. I am not using a mobile device but a personal computer.
"Restart: Force close apps and restart your device." The app is closed when I am done with the game and my computer gets restarted every day.
"Updates: Check that you have the latest game and device updates." I posted the version I am using. Please explain how to check for updates on a PC based app.
"Connection: Use WiFi instead of cellular data." Again, this is a PC. I am using a hardwired connection so it makes no sense to use WiFi.
Clear Cache: You can't do that on a PC based app.
"As for finding your Player ID, you can find it on the following link:" And that does not work on a PC. It only shows my user name and my email address.
Hey there, try these steps first to make sure nothing is wrong with your game:
As for finding your Player ID, you can find it on the following link:
https://community.king.com/en/blog/kb/articles/2382-how-can-i-find-my-player-id
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