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I am getting an error that I do not have a connection in Farm Heroes
Answers
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Hey there, try these steps first to make sure nothing is wrong with your game:
- Restart: Force close apps and restart your device.
- Updates: Check that you have the latest game and device updates.
- Connection: Use WiFi instead of cellular data.
- Clear Cache:
- 🤖 Android: Settings > Apps > Farm Heroes Saga > Storage > Clear Cache
- 🍏 iOS: Settings > Safari > Clear History and Website Data
As for finding your Player ID, you can find it on the following link:
https://community.king.com/en/blog/kb/articles/2382-how-can-i-find-my-player-id
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Apparently I was not clear when I left my information up above. I am not using a mobile device but a personal computer.
"Restart: Force close apps and restart your device." The app is closed when I am done with the game and my computer gets restarted every day.
"Updates: Check that you have the latest game and device updates." I posted the version I am using. Please explain how to check for updates on a PC based app.
"Connection: Use WiFi instead of cellular data." Again, this is a PC. I am using a hardwired connection so it makes no sense to use WiFi.
Clear Cache: You can't do that on a PC based app.
"As for finding your Player ID, you can find it on the following link:" And that does not work on a PC. It only shows my user name and my email address.
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Hello @cmccurry🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing connection issue in your game!
If you don't mind, I would like make sure whether if you are playing the App version or on Facebook browser?
If it is the App version, to get your ID number —> Please double click on the King emblem you see at the top of the screen of your profile page and your ID number will be revealed.
I will alert our Community In-charge after you reply back!
Thank you for joining our Community! Stay Warm❄️🏔️🧣
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Once again: I am playing the app that I have on my PC. This is NOT on Facebook. It is on my PC as a separate program. My member ID is not showing up.
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Sure. Here you go:
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Thank you very much for the screenshot @cmccurry🤗
You see the words "King" at the top of the image (the King emblem in Goldish color), right? Please double click on that and your ID number should be revealed👍️
I need a clarification, please! Do you remember for which reward, you are receiving that "no connection" error? For Harvest Rush or something else?
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