my games will not load

Question

I can,t get my games to load how do I delete the games and reload the games.

Colorbomb_Collector · Answer

Hi there,

I understand your game is not loading.

We can explore several ways to solve this problem. Could you please first try the following steps:

* I recommend that you first try playing in another browser (E.g. if you are using Microsoft Edge for example, then try with Google Chrome, Mozilla Firefox or Opera and vice versa).
* Now, please visit the following link to check your browser version and device information. Additionally use this website to identify the most common browsers' latest versions.
* You can also double-check on this page if your browser is optimized. Your browser should score at least 450 points. If it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up-to-date and well maintained.
* I'd also recommend closing all extra tabs and other programs whilst you play, as these can often negatively impact the browser performance.
* Now make sure that you clear the cache regularly.
* You can also try refreshing your page or playing through incognito mode. 
* Lastly, please temporarily disable any VPN, Extensions, or Adblocker, and check your device’s Security Settings and Firewall.

For further information about HTML 5- Please check out this amazing page on our Community site.

If none of my recommendations work, please provide us with a screenshot of the error you are experiencing and a screenshot of step 2 and 3

For instructions on how to take a screenshot, please visit this page.

Have a nice day!