fix age restriction

Question

I’ve submitted a request to King.  They are absolutely NO help.  They told me that my issues were due to age restrictions in my area.  My birthdate is 12/13/1964.  Hardly in need of an age restriction.  I refuse to play farm heroes saga until this issue is resolved, but they won’t help me.  Does anyone know how to fix this?????

krkirby · Answer

I scored a 523.  I use safari with duck duck go

krkirby · Answer

I live in Texas

CurtisyM · Answer

Hi @krkirby !

I am sorry to hear that you are having this issue with your game.

We can explore several ways to solve this problem. Could you please first try the following steps:

* I recommend that you first try playing in another browser (E.g. if you are using Microsoft Edge for example, then try with Google Chrome, Mozilla Firefox or Opera and vice versa).
* Now, please visit the following link to check your browser's version and device information. Additionally use this website to identify the most common browsers' latest versions.
* You can also double-check on this page if your browser is optimized. Your browser should score at least 450 points. If it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up-to-date and well maintained.
* I'd also recommend closing all extra tabs and other programs whilst you play, as these can often negatively impact the browser performance.
* Now make sure that you clear the cache regularly.
* You can also try refreshing your page or playing through incognito mode. 
* Lastly, please temporarily disable any VPN, Extensions, or Adblocker, and check your device’s Security Settings and Firewall.

If none of my recommendations work, please provide us with a screenshot of the error you are experiencing and a screenshot of step 2 and 3

For instructions on how to take a screenshot, please visit this page.

I hope I was able to address the trouble you are facing! Please let me know if you have any further questions.

Thank you for your contact and I hope you have a great day ahead ♥