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Help!

esemeru
esemeru Posts: 8

Level 2
in Support
Hello! The 766 track crashes across the game kidob I can't play. The breaths ahead will only allow you to do this at level 766, I can't go any further
can I help you! thank

Answers

  • QueenB
    QueenB Posts: 15,684
    Welcome to our Community @esemeru😃

    I'm not quite sure I understand the issue so are you able to send me a screenshot if the issue can be visualised? Also, which device are you playing the game on, Android, Apple, PC, Kindle?

    For any guidance, please visit this useful website: www.take-a-screenshot.org

    Thanks :)


  • esemeru
    esemeru Posts: 8

    Level 2
    Írja a hozzászólás
  • esemeru
    esemeru Posts: 8

    Level 2

     
    it happens on the track i can't continue playing ... android system is on the phone
  • esemeru
    esemeru Posts: 8

    Level 2

     
    this happens on the track i can't continue to play ... android system is on the phone
  • esemeru
    esemeru Posts: 8

    Level 2
    this happens on the track i can't continue to play ... android system is on the phone
     
  • QueenB
    QueenB Posts: 15,684
    Have you tried restarting the device?

    If yes and that did not help, you will have to try the following on your device:

    First delete the game app and then reset the Settings in the Google Play Store app:
    -Go to apps and find the app called 'Settings'
    -Locate the menu called 'Apps' or 'Application Manager' depending on the device model
    -Scroll down until you find the 'Google Play Store'
    -From here click on 'Clear cache' then 'Uninstall updates’ and finally 'Clear data'. Please notice that you will get a warning when clicking the 'Clear data' button - don't worry as it's just a reset.

    Restart the device and download the game again. Then open the game and reconnect it to your Facebook or Kingdom account to get back your played levels and Gold Bars.

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