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Games not connecting to internet
sweeetie2364
Posts: 2
Level 1
in Support
My king games will not connect to the internet. My internet is working fine but the games say that i have no internet connection. Ive tried updating the games but its still the same. Any suggestions?
0
Answers
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My farm hero’s saga won’t connect to the internet either and my internet is fine too1
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Hi @sweeetie2364 and @lizzyb !
Could you post a screen shot of the error message or whatever graphs indicates that the game has no internet so I can take a closer look at this?0 -
It’s it’s fixed now. One of your colleagues was emailing me the other day helping me out. Thanks anyway0
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I can’t connect to the internet. Please let me know the fix. Thanks!0
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Hello @woodkla15, Hearty Welcome to the Farm Heroes section of our friendly King Community
I am sorry to hear about the issue in your game!!
Can you please provide a screenshot of the issue when it says "Cannot connect to the Internet"?
Talk to you soon! Have a nice day/evening!0 -
Lately, I am just getting the internet symbol with a red x on it. This shows up in the lower right corner of the game.0
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Are you playing on a mobile device @woodkla15? If yes, is it an Apple, Android device?0
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Yes, an Apple mobile device.0
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I had to uninstall all of my king king gam3s then reinstall them. I lost a lot of progress when i did it. They are working now but i think there is some kind of glitch on candy crush with the group reward because it never shows that i have earned points for the teams im on. Only 2 players show points and mine stays at 0 even though i log in daily, pass levels or episodes, etc.0
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@woodkla15, apologies for the delay on getting back to you!
If the issue is still persisting, can you try the following on the Apple device:
- Disconnect the game from Facebook/King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).
- Restart the device and try connecting the game back to Facebook/King account so your progress can sync.
Hope this helps 0
