Gift box not opening

bob411 · August 2019

Just completed crospie garden grove, the box is highlighted but it's not opening I cant tap it, can anyone help?

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nail3dbybebe · August 2019

i have the same problem

QueenB · August 2019

Oh no, sorry to hear about this @nail3dbybebe and @bob411😔

We know that this is a new feature which is being tested so we'll report back and let team know you guys had issues. In the meantime make sure you keep the game app up to date and we've also added the missing items to your game so hope these will come in handy 😉

nail3dbybebe · August 2019

the game is over now n still not recieved prize... so when will be able to recieve it

PummyRaj · August 2019

Hello @nail3dbybebe, Hearty Welcome to the Farm Heroes section of our friendly King Community

I am very sorry to hear about the issue in your game!! By any chance, did you take a screenshot when you won the event? Because it will help the team to reward you with the things you could not receive!!

Usually, when we have not received the prizes from these special events, we will have to contact the "Player Relations Support" team through this link and fill the form provided  https://soporto.king.com/contact

** While filling out the form, start with entering your email address & your name --> Enter all other needed details, along with the game --> Now, enter the Topic as "Problems with my Game" --> Then, Sub-Topic as "Prize Not Received" --> Then, explain about the issue in provided dialogue box.

You should receive an automated response along with a ticket number as an acknowledgement. They might suggest you some troubleshooters.... you can try those and see if it works! But, do not follow the step of "Deleting and reinstalling your game App"!

If you have not heard from them within 3 days, feel free to send a reply to that automated email itself and give a heads-up that you are still looking for their assistance. They are very helpful and very quick responsive UNLESS they are backed up with complaints.

We just have to be little more patient and we will see positive results

Hoping for the best! Have a wonderful rest of the day/evening!

Gift box not opening

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