Games not connecting to internet

sweeetie2364 · July 2019

My king games will not connect to the internet. My internet is working fine but the games say that i have no internet connection. Ive tried updating the games but its still the same. Any suggestions?

lizzyb · July 2019

My farm hero’s saga won’t connect to the internet either and my internet is fine too

Crazy Cat Lad · July 2019

Hi @sweeetie2364 and @lizzyb !

Could you post a screen shot of the error message or whatever graphs indicates that the game has no internet so I can take a closer look at this?

lizzyb · July 2019

It’s it’s fixed now. One of your colleagues was emailing me the other day helping me out. Thanks anyway

woodkla15 · August 2019

I can’t connect to the internet. Please let me know the fix. Thanks!

PummyRaj · August 2019

Hello @woodkla15, Hearty Welcome to the Farm Heroes section of our friendly King Community

I am sorry to hear about the issue in your game!!

Can you please provide a screenshot of the issue when it says "Cannot connect to the Internet"?

Talk to you soon! Have a nice day/evening!

woodkla15 · August 2019

Lately, I am just getting the internet symbol with a red x on it. This shows up in the lower right corner of the game.

QueenB · August 2019

Are you playing on a mobile device @woodkla15? If yes, is it an Apple, Android device?

woodkla15 · August 2019

Yes, an Apple mobile device.

sweeetie2364 · August 2019

I had to uninstall all of my king king gam3s then reinstall them. I lost a lot of progress when i did it. They are working now but i think there is some kind of glitch on candy crush with the group reward because it never shows that i have earned points for the teams im on. Only 2 players show points and mine stays at 0 even though i log in daily, pass levels or episodes, etc.

QueenB · August 2019

@woodkla15, apologies for the delay on getting back to you!

If the issue is still persisting, can you try the following on the Apple device:

- Disconnect the game from Facebook/King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).
- Restart the device and try connecting the game back to Facebook/King account so your progress can sync.

Hope this helps

Games not connecting to internet

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