Collect flowers for rewards!
Join Farmers in collecting flowers by naming a flower in this thread!
Game reset
MissPenguin
Posts: 4
Level 1
in Support
Hello! I sent a request for my progress în Farm Heroes Saga to be reset and it happened, but not totally. My beans and gold are the same. Why?
0
Best Answers
-
Hi @MissPenguin!
Since Player Support was the ones that handles these cases, you need to reply back to the last email you have received from them and request them to remove the Magic Beans and Gold bars as well. Unfortunately this is not something we here at the Community have access too.
Look for the email with Ticket #8487830 and they will reply back.
Hope this helps and welcome to the Community 🤗5 -
Hi @MissPenguin!
I think the rest of your account should be reset now, if this is not the case, please reply cack to the Support email you have received so they can assist you.
Have a Farmtastic day
0 -
Oh, it might take some time, could you check again in like an hour and see if the Magic Beans and Gold bars appears?
5
Answers
-
Hello @MissPenguin, Hearty Welcome to the Farm Heroes section of our friendly King Community
I am sorry to say that I am not very clear about your question...
1) Did you want to start the game from Level # 1 OR did you lost the progress and wanted the support team to reset it for you?
2) What happened to your Magic Beans and the Gold Bars?
Can you please post your game user ID number? This link will help you to find it https://community.king.com/en/farm-heroes-saga/discussion/247379/what-is-my-user-id-and-where-can-i-find-it
Once you provide this information, I will call our our Community In-charge to look into it
** TO write back, tap on "Type your Comment" box located below!
Talk to you soon! Have a nice day/evening!
1 -
Hi! To make it clear I was Level 111 with 20k Magic Beans and 4 Gold Bars.
I wanted to start the game from Level 1 so I sent a request.
Now I'm Level 1, but my Magic Beans and Gold Bars are the same. I suppose they should be like 2500 Magic Beans and 50 Gold Bars instead of 20k Magic Beans and 4 Gold Bars.
My user ID is 1892166386.
Thank you very much for your help!0 -
Hi @MissPenguin!
Since Player Support was the ones that handles these cases, you need to reply back to the last email you have received from them and request them to remove the Magic Beans and Gold bars as well. Unfortunately this is not something we here at the Community have access too.
Look for the email with Ticket #8487830 and they will reply back.
Hope this helps and welcome to the Community 🤗5 -
Hi @MissPenguin!
I think the rest of your account should be reset now, if this is not the case, please reply cack to the Support email you have received so they can assist you.
Have a Farmtastic day 0 -
Hello @QueenB ! But now I have 0 Magic Beans and 0 Gold Bars instead of 2000 Magic Beans and 50 Gold Bars as the should be at the beginning of the game..0
-
Oh, it might take some time, could you check again in like an hour and see if the Magic Beans and Gold bars appears?
5 -
Everything is ok now. Thank you very much for your help! 🤗0
-
1
