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Dueydude
Dueydude Posts: 10

Level 2
in Support
When my wife sends me a life/beans and I accept them and try to send her lives back the screen comes up blank with her picture doesn't show up so I can send her one back. Also when tractor pull comes up her picture doesn't show up in the tractor and the same thing happens on her game and my picture doesn't show up.
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Answers

  • QueenB
    QueenB Posts: 15,439
    Hi @Dueydude!

    Do you play on Facebook or on mobile? If mobile, is it an Android or an Apple device? Have you also tried any troubleshooting steps?  
  • dueydude622
    dueydude622 Posts: 6

    Level 2
    We both play on Amazon Fire 7 tablets.Also on PC. I took both tablets back to factory settings yesterday. Today we will see.
  • dueydude622
    dueydude622 Posts: 6

    Level 2
    Through Facebook.
  • QueenB
    QueenB Posts: 15,439
    Let me know how it goes @dueydude622😉
  • dueydude622
    dueydude622 Posts: 6

    Level 2
    Today farm club still has 1 reward available in each of the games. Tractor dash still is showing each of our pictures missing as the competitors but shows our names.Send lives to still missing us not on the list.
  • dueydude622
    dueydude622 Posts: 6

    Level 2
    I don’t know if this has any bearing on the problem but on candy crush when you click your profile it shows being in 1st and 2nd place for both of us in the United States.
  • QueenB
    QueenB Posts: 15,439
    Is it just your names missing from the list or is it completely empty? 


    You might also want to check the App permission as remember that Facebook has token that expires after 90 days so check out this link too:  http://to.king.com/hAUl

    As for the pictures missing on the Tractor Dash, that can happen as this feature requires connection to the server which goes trough Facebook so because of "traffic", the picture won't show up sometimes. As long as you see the name, you're competing.

    So the Farm Club showing 1 reward available? Is it like this: https://community.king.com/en/farm-heroes-saga/discussion/178046/wy-do-i-see-on-the-companions-end-of-the-companions-at-level-1110#latest

    If not, can you send me a screenshot, please? 
  • dueydude622
    dueydude622 Posts: 6

    Level 2
    On the send lives her picture is completely empty with the other person showing up today. On the PC farm club dose not show having any prizes shown. The fire tablets both show as having 1 available. I don’t know how to send a screenshot off the fire tablets or I would be happy to.
  • Dueydude
    Dueydude Posts: 10

    Level 2
    Today while playing candy crush on my wife's candy crush game I have found that when starting to play it showed me pictured as the person playing on her game. I than went to the pc and signed in and was allowed to do that which should not have allowed me to do that. I than signed in to her candy crush and it showed her picture on the game. I signed out on the pc and went back to the fire tablet and my picture was still there. I than logged out of Facebook and designed back in and her picture was there. Also on the map it showed me as being behind her when I was ahead of her. Any help with candy crush and farm hero's would be greatly be appreciated.we've been playing these games for several years. Thanks.

  • Dueydude
    Dueydude Posts: 10

    Level 2
    I didn't tell you that she was pictured and I was ahead of her on the map.Also when tapping the picture it still shows both of us as 1st and 2nd in progress.

Hey! Would you like to give us your opinion?

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