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Problems with the new format

I can no longer get extra moves when stuck on a level nor am I getting beans sent to me on a regular basis from other players. Therefore I cannot buy shovels or use the boosters. I have a few accounts and 2 of them are still the old format. They say they are sending 2 extra moves to the new formatted game but I don't receive them. What's going on? Also, the new format does not work with Safari so I have to use Firefox.

Welcome! 👋

Comments

QueenB

@jannyr1, it shouldn't be possible to lose your game progress while playing on Facebook.

Have you tried switch browser, clear the cache? Can I have a screenshot of the game map showing your profile picture on so I can have a closer look?

For any guidance, please visit this useful website: www.take-a-screenshot.org

Thanks

jannyr1

What a mess! Looks like I've lost all my levels - over 1,000

Clares

Getting tired of not being able to play my game , put it back the way it was , it wasn't broken , now it is

Clares

Using google now says everything is fine on my end

wendycat

Clares said:

Can't get in to play the game ,just clicks and clicks

Have you tried a different browser?

Russ_Boudrie

I am having the same issues and frankly I am about to give this game up. No beans or lives since update. Not a rookie as I am on level 2472. Will give it one more week and then bye bye

Clares

Can't get in to play the game ,just clicks and clicks

[Deleted User]

When new features are added, not everybody gets them at the start. I think once they have been tested properly, then they look at rolling them out to everybody.

wendycat

Thanks Rancid. With my 2 old format account I am sending the extra two moves but they are not being added. I play on an desktop not a cell and I have an adblock but I don't recall having the option to watch an ad (before I had the adblock). Perhaps that is cell only?

[Deleted User]

Hi @wendycat

The only two ways that I can get extra moves is either by paying for them with 9 gold bars, or if you're offered extra moves by watching an ad. Both of these can only do if you're connected to the internet.Unfortunately there is nothing anybody can do about getting other players to send you lives.

Comments

QueenB

jannyr1

What a mess! Looks like I've lost all my levels - over 1,000

Clares

Getting tired of not being able to play my game , put it back the way it was , it wasn't broken , now it is

Clares

Using google now says everything is fine on my end

wendycat

Clares said:

Can't get in to play the game ,just clicks and clicks

Have you tried a different browser?

Russ_Boudrie

I am having the same issues and frankly I am about to give this game up. No beans or lives since update. Not a rookie as I am on level 2472. Will give it one more week and then bye bye

Clares

Can't get in to play the game ,just clicks and clicks

[Deleted User]

When new features are added, not everybody gets them at the start. I think once they have been tested properly, then they look at rolling them out to everybody.

wendycat

[Deleted User]

Hi @wendycat