Farm heroes takes a while to load on facebook

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Answers

  • QueenBQueenB Posts: 3,101 Community Moderator
    Sorry to hear this issue is persisting @Edmilson!

    Looking at the User ID you've provided which belongs to your wife, she is already playing on mobile and making progress so glad to see she can still play :)

    Now as for the game not working for her on the same PC which you use to play the game, that is something we can not fix I'm afraid from our side as we can't access Facebook's territory.

    That is why we tried recommending playing trough Microsoft Store so she can still play through a PC or mobile device,

    However, the game is in the process of being switch over to running on HTML5 (we're still testing) so hopefully, once this is done, your wife will be able to keep playing on PC.


    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Don't miss out on Gold Bars here

  • TupenceTupence Posts: 10
    I have been playing Farm Heroes for years and never had any problems until now, why can I not access the game,
  • QueenBQueenB Posts: 3,101 Community Moderator
    Welcome to our Community @Tupence 🤗

    Have you by any chance tried some troubleshooting steps in order to improve the game? Check out this link if you haven't tried anything yet.

    Hope this helps :) 

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Don't miss out on Gold Bars here

  • TupenceTupence Posts: 10
    I have tried all of the above, its been a week now, the game gets so far then , there is a problem please reload, keeps coming up.
  • QueenBQueenB Posts: 3,101 Community Moderator
    Gotcha 👍

    Can you try removing the game form Facebook and see if that helps? 

    First of all, don’t worry as this process will not delete your progress. As soon as you reinstall the game you will be back on the same level as before.

    In order to delete the game from Facebook please follow these steps: 


    Go to “Settings => Apps” and press the “x” next to the game app.

    Now clear the cache for your computer: http://www.wikihow.com/Clear-Your-Browser's-Cache.

    Search for the game on Facebook and start playing. 


    Hope this helps :) 



    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Don't miss out on Gold Bars here

  • TupenceTupence Posts: 10
    I have done this twice now and I have deleted facebook gameroom and reinstalled the game but still getting the same message.
  • TupenceTupence Posts: 10
    Type your commentI play on both facebook and gameroom and yes I have windows 10, 
  • TupenceTupence Posts: 10
     Please can you tell me what is going on with this game, I have done all of the above 3 times now and still getting there is a problem please reload.
  • Rick_RommelRick_Rommel Posts: 0
    I can't load farm heros on game room. It always says the game has crashed. How do I fix this issue?
  • PummyRajPummyRaj Posts: 6,637 Superstar
    Hello @Rick_Rommel Hearty Welcome to the Farm Heroes section of our friendly King Community :) 

    I am sorry to say that King does not support "Game Room".  Hence, I would suggest you to open the game in any other browser, Chrome or Edge for example!  You can also try to play on a mobile device and check if it works!  

    Please post back how it goes and if you are able to play the game!  If you tap on "Type your Comment" box located below, you will be able to write back. 

    Talk to you soon!  Have a great rest of the day/evening!


    🍭❄️ It's going to be Friend-Tastic
    Help our Studio for a chance to win 10 Gold bars here 🍭🌟
  • brenda52732brenda52732 Posts: 1
    same here and done all the above and nothing and no answers to fix
  • QueenBQueenB Posts: 3,101 Community Moderator
    Just to clear up, King doesn't support Facebook Game room so the steps provided were meant for the browser version.

    Now if that still doesn't help, try the game from Microsoft Store if you have Windows 10 on your PC, you can try downloading the game app from Microsoft Store instead and give it a try.

     

    https://www.microsoft.com/en-us/p/farm-heroes-saga/9nkmkxnqv2m8

     

    Remember to connect the game app to Facebook so it can sync and keep in mind lives and Boosters do not get synced.

     

    Hope that helps :)



    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Don't miss out on Gold Bars here

  • rosy82rosy82 Posts: 4
    edited November 26
    **Edit by CM: Unsupported language**
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