Why did I lose everything I had for the last few years?

Did it give you a ticket number? @007jayc. When it’s automated it’s best to reply back to that one with the issue again and it will be picked up. I will of course pass it over too, but the tea, have another country holiday Monday so won’t be in until Tuesday

I still haven't gotten a reply other than the automated response. Chicken Slayer, will you pass this on to the CM. Thanks.

I can understand that @007jayc I feel the same about farm heroes as I have played it since the start.
Don't worry though one way or the other you will be sorted, its just Christmas is in the way which is holding things up so you might have a delay. Save your ticket number and if you get no response we can get the CM to chase it up for you after they are all back.
I hope you have a good New year

Chicken_Slayer said:

@007jayc you can start from level one if that is what you wish. You just need to contact them via the link given.
When you contact them though they should be able to see what has happened with your beans and gold anyway, but you would need to contact them. We cannot do it here as its data restrictions for your security

I really appreciate you and Rancid helping me. This has been really frustrating. To be playing this and Farm Heroes Super Saga for years only to lose everything on one game and not get the kind of boosters for help in the other is a real let down. These are the only 2 games I have played for years.

@007jayc you can start from level one if that is what you wish. You just need to contact them via the link given.
When you contact them though they should be able to see what has happened with your beans and gold anyway, but you would need to contact them. We cannot do it here as its data restrictions for your security

If I'm stuck without all my beans and gold, lost all my boosters too, and you think I might not be able to start over from level one, I might as well quit playing King games. I gave up on Farm Heroes Super Saga because they quit doing ads to give extra moves and boosters. So I decided to come back to Farm Heroes Saga, and it looks like I could be stuck because everything got wiped out and I might not be able to start back over. I'm so frustrated!

@Rancid at one time they couldn't, but they can now. We usually just direct them to the support team and they can take it from there. I know they can in candy crush as I did it as it had been so long since I played. I still haven't had time though to get very far.

https://community.king.com/en/candy-crush-friends-saga/discussion/246447/can-i-reset-my-progress-back-to-the-beginning#latest

Hi @Chicken_Slayer

I read somewhere that King is unable to wipe progress attached to email addresses for some games. But I didn't see any details of which games. Do you have any further information?

@007jayc it means they are likely closed as its Christmas or have a backlog. So what you need to do is reply back (with the same information you gave the first time) to the auto response and then hopefully over the next few days you should get a real person. Ufortunately everything closes at Christmas and I am not sure how many there will be working until after the new year, so if in a couple of weeks you still haven't heard anything, let us have the ticket number and I will ask the CM to look into it. Hopefully you will have by then though. Normally it would be a lot quicker, its just the wrong time of year

**edit they can wipe progress if you request too.

So I got a response from customer support which directed me to use the help center or the community. Was this automated and I'll get a real response soon, or is this a run-a-round with no real support???

I thought I had already tried contacting support but I did it again today. If I can't get my stuff back I would rather have my account wiped out so I can start over and earn everything again. Losing all my beans and gold is making me crazy. Playing at level 732 without all my boosters and beans makes it harder for me to pass levels.

Hi @007jayc as @Rancid correctly said, any boosters and saved lives etc are saved on the device memory not on the game itself when it comes to mobiles/tablets.
If you didn't log in then anything you build up will stay on that device only. Meaning if you change device, or wipe it, everything is gone. Which is why when you logged out today, the game reset to the starter of bars and beans as though you are a new player.
If you were logged in before via your email address then that will be why its remembered your progress at least as your progress is saved on king.com and your beans and gold should have been transferred too. I can only imagine its possibly because of the length of time since you played, but if you email the contact team via this link:
https://soporto.king.com/contact they can look into your account details and see what has happened. They have access to so much more than we can on the public forum. Make sure you use the same email you used previously if you still have access to it and they can help you.
Do you play on Facebook? You don't have to, but if you do, you can sync your king and facebook accounts so that it makes doubly sure this is ulikely to happen again

That sounds odd to me. Hopefully the people I tagged can help you further.

No boosters were not saved on my tablet. I was playing on an iPad and got an iPhone. I decided to put the game on the iPhone so I could play it away from home without having to take my iPad with me, which I still was going to play the game on my tablet while at home. I had never logged in on my iPad when I started playing the game, but thought I had to do it so when I started playing on my iPhone so it would have everything on it. That didn't happen as I lost everything, not just the boosters. I went from 215 gold bars down to 4, which I don't understand why 4, and I lost all but 100 beans from over 700,000. I didn't notice it on my tablet until I got back home today. I had already seen it on my phone while I was out, but when I got home my tablet didn't have anything on it either. If I had know it was going to do this by logging in just so I could play on my phone, I wouldn't have logged in and also put it on my phone. So now I guess I'm screwed over. So the only thing it kept from my tablet was the level I was on.

Hi @007jayc

Boosters are only saved on the device. King is unable to restore those, as they don't have access to the data on your phone. They only have access to the data which is attached to your email address.Since it restored your previous level, I would've thought that you would also retain the beans. What you have said about the gold bars sounds interesting. Do you still have the other device? Do you have everything on that? Is it all saved via email or Facebook? I will tag @Chicken_Slayer and @PummyRaj and see what ideas they can come up with.

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Hi @007jayc

That sounds odd to me. Hopefully the people I tagged can help you further.

**edit they can wipe progress if you request too.

Hi @Chicken_Slayer

I read somewhere that King is unable to wipe progress attached to email addresses for some games. But I didn't see any details of which games. Do you have any further information?

Chicken_Slayer said:

@007jayc you can start from level one if that is what you wish. You just need to contact them via the link given.
When you contact them though they should be able to see what has happened with your beans and gold anyway, but you would need to contact them. We cannot do it here as its data restrictions for your security

I still haven't gotten a reply other than the automated response. Chicken Slayer, will you pass this on to the CM. Thanks.

I sent a reply back with the ticket #. Thanks again Chicken Slayer.

QueenB

Hi @007jayc!

Could you check and see if you have the same User ID on both devices? This link will help you find it

Thanks

My iPad and my iPhone have the same account number and ID. The problem was when I started playing on my tablet I never signed in. So when I signed in on both devices (so I could play on my phone when I wasn't home) it made me lose everything I had earned. But it didn't start me off with 50 gold bars, and not sure of beans for new players, it gave me 4 gold bars and 100 beans. But I stayed at the same level. So I'm out 211 gold bars and lost over 700,000 beans. I can understand losing the boosters, but not the gold and the beans. Like I said, if I can't get them back I want my account to reset to level 1 so I can build everything back up. Being at the level I'm at without everything I had makes it a little harder to progress.

QueenB

In this case, @007jayc, as we are not able to replace lost items or reset your game, you need to get in touch with Player Support team which you can do by selecting the "Contact Us" button below:

Hope they will be able to sort this out for you 😉