So I've just completed the honey meadow event but the last honey pot won't open to give me my prize

FrankieD · January 2020

So I've just completed the honey meadow event but the last honey pot won't open to give me my prize. I even completed the last level number 18 twice but it still won't open. The event has been marked as "completed". Please can you shed some light on this?

QueenB · January 2020

Sorry to hear about this @FrankieD😕

Can we have a screenshot of the event showing the levels completed so we can report this to the Studio so they can have a look? www.take-a-screenshot.org

May I also have your User ID so they can locate your game records?

Thanks

FrankieD · January 2020

FrankieD · January 2020

**Edit by CM: removed personal info**

Thank you

QueenB · January 2020

Thanks @FrankieD😉

So Player Support had a look at your game records and can confirm you have not received your rewards. They should now have been added to your game and wanted to apologies for the inconvenience caused.

This has also been reported to the Studio so thank you so much for reporting this 🙏

ElusiveRia · January 2020

I am having a similar problem. I am unable to open level 6 of the event. I have tried everything but it just won't let me in 🙁

QueenB · January 2020

@ElusiveRia, this thread is related to not having received rewards after completing the event.

You are having a different issue which we do have a workaround for.

The touch area on some of the levels are not lined up correctly. If you're still on level 6, can you please tap just to the right of the icon and it will activate the level.

Hope this helps 😉

ElusiveRia · January 2020

Thank you and noted! It worked 👍🏼

QueenB · January 2020

So I've just completed the honey meadow event but the last honey pot won't open to give me my prize

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