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Failed to connect to store

Carolkw345
Carolkw345 Posts: 4

Level 1
in Support
I can’t buy tools because failed to connect to store message. I have WiFi and 4G and operating properly. What is issue. Also tried to login on Pet rescue game under my king account for my email address and saying connection issue. Please fix this frustrating issue

Answers

  • stan1981
    stan1981 Posts: 3,418
    U can play game but cannot buy things from apple-store? Is this what u mean? 
  • Carolkw345
    Carolkw345 Posts: 4

    Level 1
    Yes
  • stan1981
    stan1981 Posts: 3,418
    Ok. Then isn’t that good? No need to spend money? 
    Check your Apple account. 
  • Carolkw345
    Carolkw345 Posts: 4

    Level 1
    For what. That is not answering my connection issue problem 
  • [Deleted User]
    [Deleted User] Posts: 20

    Level 3

    Are you only having connection issues with the one game, or is it with other things as well? Could you also give us some details of what device you are using?

  • gmverdi1976
    gmverdi1976 Posts: 38

    Level 3
    Im having the same issue. I check my connections as well. Its all the King games for me. Can't connect to anything
  • Carolkw345
    Carolkw345 Posts: 4

    Level 1
    I’m using iPhone and only this game it says failed to connect to store 
  • QueenB
    QueenB Posts: 15,430
    @Carolkw345 and @gmverdi1976, checking to see if you are properly connected trough your Apple ID is not a bad idea as you might also have lost connection with the Store.

    If this still doesn't help, try the following:

    - Disconnect the game from Facebook/King account (if connected).

    - Delete Facebook App if you have it installed.

    - Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).

    - Restart the device and try connecting the game back to Facebook/King account so your progress can sync.


  • Barbara1972
    Barbara1972 Posts: 8

    Level 2
    edited January 2020
    **Edit by CM: Unsupported language**
  • QueenB
    QueenB Posts: 15,430

    Welcome to our Community @Barbara1972  🤗

    Sorry, but we only use English in the King Community, to make sure that everyone understands and can be understood. 

    Please feel free to re-post your question in English and one of our members will be happy to help you.

    Thanks for your understanding and have a lovely day!


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