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Farm Heroes Saga

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Why did I lose everything I had for the last few years?

So I haven't really played Farm Heroes Saga that often over the past few years since I started playing Farm Heroes Super Saga. And I never signed in because I didn't play across devices. But I did accept everything players sent me while not playing. So today I got a new phone and decided to load the game onto my phone and play across devices for when I wasn't home. So that wiped everything I have earned from day one. I had over 200 gold bars, over 700,000 beans, about 16 shovels, over 100 tractors, over 100 +1, and around 90 cats. But the funny thing is it left me at level 732, and it shows all the rewards that I have earned. Then when I logged out of my phone, and this is funny too, I have more 50 gold bars and 2000 beans at level 1, which is more than when I logged in today. It left me with 4 bold bars and 100 beans when I first logged in with my email. Please give me back everything I have earned and hadn't used yet. I thought logging in would save everything that I have earned, not wipe it all out.

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@007jayc , I'm closing this thread now and you will receive a private message soon 😉

U can try private msg QueenB if u need...

but seriously as u playing offline mode... nothing can be guarantee and hence seriously we won’t bother to try fixing the bug that u created in offline mode ...

while I appreciate you stepping in stan1981, this is for Queen B. I've played this game on and off for a couple of years and only on my iPad. Then I decided to play on a new iPhone that has unlimited data. Because I never had logged in when I first played everything was lost but my levels. The weird thing was it left me with 4 gold, not 0, and 1000 beans. I'm waiting on their decision before I proceed. Thanks.

How come u r playing on iPad without connected ? If u r playing offline mode just for leisure and fun... then u cannot ask King to give u back the items ...

can u delete the app and install again on iPhone? So that it will make u go back to lvl 1?

else just play from where u r...

Queen B, did you forget about me? :)

QueenB said:

Okay, because the items were not purchased, they will not get added to your game and also because the game was never connected, there are no records to show that you had these items.

I can get Player Support to reset your game back to level 1 if that is what you wish, however, keep in mind that you will not receive the 50 Gold Bars as this is only for new installs and it does not apply when a game gets reset.

Give me the 👍 and I'll get in touch with Player Support

What about the beans? Since this all began I have acquired around 11,000. Will this drop to zero as well? I'm only losing 4 gold bars as it stands right now since I can't get back my 200.

Okay, because the items were not purchased, they will not get added to your game and also because the game was never connected, there are no records to show that you had these items.

I can get Player Support to reset your game back to level 1 if that is what you wish, however, keep in mind that you will not receive the 50 Gold Bars as this is only for new installs and it does not apply when a game gets reset.

Give me the 👍 and I'll get in touch with Player Support

QueenB said:

@007jayc, may I ask if you have purchased the items that got lost when you changed your device?

No, the gold bars were either won or awarded. The beans were gifted or won. The boosters were won. I didn't change devices. I always play on my iPad and recently got a new iPhone. I had never logged in on the iPad, but decided to log in on both devices that way I could play it on my phone and my levels would be the same. That's when I lost everything except the level I was on. If this is such a hassle to fix, could I not just have my level reset to 1, that way I can build everything I lost back up.

@007jayc, may I ask if you have purchased the items that got lost when you changed your device?

I guess I won't receive any help and I'm just screwed!

I have still not received any customer support on this ticket. Could one of you please explain why it is taking so long?

Chicken_Slayer said:

Don't give up just yet, it has been Christmas but everyone should be back to normal now. If you have a ticket number I can ask Queen B if she can chase it up but I know last week it was slow as they had a back log. Let me have a word with her

I would really appreciate it. I been playing these 2 games for years, and I don't play anything else. I just recently came back to playing Farm Heroes Saga as I gave up on Super Saga. These games are the best. I did try contacting support for the 3rd time like Queen B said to do, and I gave them my first ticket number also. Thanks

Don't give up just yet, it has been Christmas but everyone should be back to normal now. If you have a ticket number I can ask Queen B if she can chase it up but I know last week it was slow as they had a back log. Let me have a word with her

Chicken_Slayer said:

@007jayc always reply back to the automated response with the problem again. That tends to find a real person then

Okay, this has been going in circles for a month. I have done everything you, Rancid, and Queen B have said to do. I have contacted support, I have replied back to the automated response, but still nothing. I'm about to just give up and delete the app. It's apparent that I'm not going to get any response or help, and I'll be stuck slowly moving because I won't have the things that I have lost by logging in.

@007jayc always reply back to the automated response with the problem again. That tends to find a real person then

QueenB said:

In this case, @007jayc, as we are not able to replace lost items or reset your game, you need to get in touch with Player Support team which you can do by selecting the "Contact Us" button below:

Hope they will be able to sort this out for you 😉

I've contacted them twice but only received an automated response the first time. I contacted them last on January 5th but no reply. I went ahead and tried today to contact them. 3rd time a charm?

In this case, @007jayc, as we are not able to replace lost items or reset your game, you need to get in touch with Player Support team which you can do by selecting the "Contact Us" button below:

Hope they will be able to sort this out for you 😉

My iPad and my iPhone have the same account number and ID. The problem was when I started playing on my tablet I never signed in. So when I signed in on both devices (so I could play on my phone when I wasn't home) it made me lose everything I had earned. But it didn't start me off with 50 gold bars, and not sure of beans for new players, it gave me 4 gold bars and 100 beans. But I stayed at the same level. So I'm out 211 gold bars and lost over 700,000 beans. I can understand losing the boosters, but not the gold and the beans. Like I said, if I can't get them back I want my account to reset to level 1 so I can build everything back up. Being at the level I'm at without everything I had makes it a little harder to progress.

Hi @007jayc!

Could you check and see if you have the same User ID on both devices? This link will help you find it

Thanks

I sent a reply back with the ticket #. Thanks again Chicken Slayer.

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@007jayc always reply back to the automated response with the problem again. That tends to find a real person then

Chicken_Slayer said:

@007jayc always reply back to the automated response with the problem again. That tends to find a real person then

Okay, this has been going in circles for a month. I have done everything you, Rancid, and Queen B have said to do. I have contacted support, I have replied back to the automated response, but still nothing. I'm about to just give up and delete the app. It's apparent that I'm not going to get any response or help, and I'll be stuck slowly moving because I won't have the things that I have lost by logging in.

Don't give up just yet, it has been Christmas but everyone should be back to normal now. If you have a ticket number I can ask Queen B if she can chase it up but I know last week it was slow as they had a back log. Let me have a word with her

Chicken_Slayer said:

Don't give up just yet, it has been Christmas but everyone should be back to normal now. If you have a ticket number I can ask Queen B if she can chase it up but I know last week it was slow as they had a back log. Let me have a word with her

I would really appreciate it. I been playing these 2 games for years, and I don't play anything else. I just recently came back to playing Farm Heroes Saga as I gave up on Super Saga. These games are the best. I did try contacting support for the 3rd time like Queen B said to do, and I gave them my first ticket number also. Thanks

I have still not received any customer support on this ticket. Could one of you please explain why it is taking so long?

I guess I won't receive any help and I'm just screwed!

@007jayc, may I ask if you have purchased the items that got lost when you changed your device?

QueenB said:

@007jayc, may I ask if you have purchased the items that got lost when you changed your device?

No, the gold bars were either won or awarded. The beans were gifted or won. The boosters were won. I didn't change devices. I always play on my iPad and recently got a new iPhone. I had never logged in on the iPad, but decided to log in on both devices that way I could play it on my phone and my levels would be the same. That's when I lost everything except the level I was on. If this is such a hassle to fix, could I not just have my level reset to 1, that way I can build everything I lost back up.

Okay, because the items were not purchased, they will not get added to your game and also because the game was never connected, there are no records to show that you had these items.

I can get Player Support to reset your game back to level 1 if that is what you wish, however, keep in mind that you will not receive the 50 Gold Bars as this is only for new installs and it does not apply when a game gets reset.

Give me the 👍 and I'll get in touch with Player Support

QueenB said:

Okay, because the items were not purchased, they will not get added to your game and also because the game was never connected, there are no records to show that you had these items.

I can get Player Support to reset your game back to level 1 if that is what you wish, however, keep in mind that you will not receive the 50 Gold Bars as this is only for new installs and it does not apply when a game gets reset.

Give me the 👍 and I'll get in touch with Player Support

What about the beans? Since this all began I have acquired around 11,000. Will this drop to zero as well? I'm only losing 4 gold bars as it stands right now since I can't get back my 200.

Queen B, did you forget about me? :)

How come u r playing on iPad without connected ? If u r playing offline mode just for leisure and fun... then u cannot ask King to give u back the items ...

can u delete the app and install again on iPhone? So that it will make u go back to lvl 1?

else just play from where u r...

while I appreciate you stepping in stan1981, this is for Queen B. I've played this game on and off for a couple of years and only on my iPad. Then I decided to play on a new iPhone that has unlimited data. Because I never had logged in when I first played everything was lost but my levels. The weird thing was it left me with 4 gold, not 0, and 1000 beans. I'm waiting on their decision before I proceed. Thanks.

U can try private msg QueenB if u need...

but seriously as u playing offline mode... nothing can be guarantee and hence seriously we won’t bother to try fixing the bug that u created in offline mode ...

@007jayc , I'm closing this thread now and you will receive a private message soon 😉

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