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Why does this keep crashing? Crashed almost 6 months ago & I lost all beans, progress, etc.

judibyrd
judibyrd Posts: 4

Level 1
in Support

It initially crashed 6-7 months ago. All of a sudden, I was able to play again. Now keeps saying, "Has crashed". My flash player is up to date. I can play ALL the other Facebook games with no problem. What is the problem?

Answers

  • stan1981
    stan1981 Posts: 3,418

    Flash no longer supported ...

    u may need to move to win 10 and HTML ...

    prefer if can be on phone will be better ...

  • piaandersson
    piaandersson Posts: 1,032
    edited March 2020

    @judibyrd You say that you play on facebook. Facebook was moved over to html in january as far as I know. So flash should not be the problem.

    Can you explain what happens in your game. Do you play on computer or on mobile/tablet.

    If possible take a screenshot. You can read on the green link how to do that. On that page you can choose what kind of device you playing on and you change language if english not your language.

    https://www.take-a-screenshot.org/

    .

  • judibyrd
    judibyrd Posts: 4

    Level 1

    @piaandersson I play on my laptop using Facebook Gameroom. When I click on Farm Heroes Saga, it goes through all the verbiage "Loading the tractor, Killing Rancid, etc" then says, "Farm Heroes Saga has Crashed" "Try again or Go Home". Thanks for responding. After I send this, I'm going to try to do a screeenshot using the link you attached in you response. Again, Thanks much.

  • QueenB
    QueenB Posts: 15,439

    Hi @judibyrd!

    King doesn't support Facebook Gameroom as that is Facebook's territory, what happens if you try to play through a browser? Do you also happen to have access to Windows 10 on your PC?

  • PummyRaj
    PummyRaj Posts: 44,082

    Hello @judibyrd Hearty Welcome to our friendly King Community 🤗

    Hello dear @QueenB

    This "Crashing" issue started about a week ago ONLY on Game Room.

    All other browsers and Windows 10 are working fine and no issues or crashing 👍️

    The game loads till all the graphics, then while entering into the game, the message appears that "game crashed".


    @judibyrd I too prefer the Game Room as games usually loads quicker than other Browsers!

    But, as of now, please avoid Game Room and use either Chrome OR Edge. Both are working fine without any issues. They are loading faster than Game Room too!!

  • judibyrd
    judibyrd Posts: 4

    Level 1

    I am not computer savvy & have no clue how to play this on anything other than FB Gameroom. HOWEVER, ALL OF A SUDDEN - IT POPPED UP TODAY! Just don't know when it will crash again. Plus from the years of playing I lost all my gold bars & beans and cannot build them back up 😒. I refuse to buy anything that may crash at anytime..

  • PummyRaj
    PummyRaj Posts: 44,082

    Hello again @judibyrd

    Thank you for the update! It is still the same for me when I checked last night!! I will check again today 😊


    I am sorry to hear that you have lost your Gold Bars as well as Magic Beans!!

    If you don't mind me asking.... were your Gold Bars & Magic Beans missing OR did you use them while playing the game?


    Oh! one more thing... We do not have to be tech savvy at all to play our games. You will find either "e" as an icon for Internet Explorer / Microsoft Edge browser

    OR "a Rainbow kind of circle with a blue circle inside it" -- which is Google Chrome Browser. You can play your game in either of these.

    To post these comments and answer us in this King Community, are you using your PC or a phone?

Hey! Would you like to give us your opinion?

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