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@QueenMia A suggestion to the team. That the goldbars are giving direct when you finish the event.
That they give some goldbars direct. And if that will be extra goldbars they can give that later. That way it will avoid confusion, irritation and feeling that you haven´t got it.
Welcome to our Community @sansoon23 🤗
I'm sorry to hear you did not get your part of the Gold 😯 did you happen to grab a screenshot of the pop you get when the event has been completed?
Unfortunately, we are unable to replace any items that have not been received so this must be reported to our Player Support team which you can do by selecting the "Contact Us" button below:
Please make sure you specify the feature/special event that did not pay out the rewards so Support can report this to the studio and include your User ID so they can locate your game records.
Thanks!