Paid for gold bars then game froze

cavychris · June 2020

Paid for my gold bars so can finish the level it wemt through then the game froze and wont let me continue

stan1981 · June 2020

Freeze? But good thing is that - u have the gold bars.

restart ur device n update to latest version...

n check that u have more than 2GB of memory left...

QueenB · June 2020

Ouch, sorry to hear about that 😕

Did you by any chance reported this to Player Support? Do you play on mobile or Facebook?

cavychris · June 2020

I didnt get the gold bars I paid for and lost the place in the game . I play on facebook and couldnt see anywhere to complain

QueenB · June 2020

Don't worry, in this case you need to dispute the purchase through Facebook since the paymate was made through their system.

This link will show you the steps.

Answers