I AM HAVING THE SAME PROBLEM WITH 347, I HAS BEEN STOPPED FOR MORE THAN 7 DAYS AND I CAN'T TOWARD TO NEXT LEVEL I HAS BEEN TRYING AS THE VIDEO SHOW US BUT SOMETHING IS WRONG WHEN ANOTHER USERS FROM MOBILE DEVICE OR FACEBOOK SEND ME EXTRA MOVES THE NEXT DAY THE SYSTEM REMOVE MY EXTRA MOVES.
You have to be sure to login on your phone or tablet in this way really picture yourself you have on facebook, Also you must to have the app of facebook on your devices y use the same account of facebook than your computer, Tablets etc.
For that reason stop using some devices like tablets because I lost my moves extra and extra lives sent my other good contacts lucky if someone else knows the answer welcome
Well this usually happens in tablets and cell tries to play on facebook also some models of Samsung tablets have these mistakes happened to me with one tablets