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I need help with my app automatically closing

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DeAndra_Swanegan
DeAndra_Swanegan Posts: 1 Newbie
in Support

For the past 3 weeks every time I try to launch the candy crush app it automatically closes within 5 seconds. I've tried deleting coolies, cache, uninstalled and reinstalled the app numerous times. What do I do to fix this?

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Answers

  • Wunderbaum
    Wunderbaum Posts: 4,398 Level 5
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    Hi DeAndra!

    Which mobile phone do you have?

    Please also tell which OS and version you are using.

    Some of the older phones and tablets can't run the game so this might be your issue.

    It can also be that you have other apps running that interferes with the game.

    Please let me know a bit more and I'll try to help you :-)

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  • Julio_Rivas
    Julio_Rivas Posts: 9 Level 2
    edited April 2016
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    Well this usually happens in tablets and cell tries to play on facebook also some models of Samsung tablets have these mistakes happened to me with one tablets

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