Kevin_

Game Expert

Comments

  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…
    in Nivel Comment by Kevin_ 8:06PM
  • Hi @lethalsgirl and welcome to the Community! Can you please make sure that your game app is updated? Please play a few levels and restart your device. If you still do not have access to the feature, this seems to be due to regular testing happening in the game which can make some features not available for some players…
    in Important Comment by Kevin_ 8:04PM
  • Hi @kimber44 and welcome to the Community! Would you be so kind as to let me know what is preventing you from login?
    in Help Comment by Kevin_ 7:53PM
  • Hi @Karenss, I understand that you are eager to continue your adventure. Please make sure to checkout What is the latest level in Candy Crush Soda Saga? in order to stay updated with the latest released level. Have a nice day!
    in Additional levels Comment by Kevin_ 7:49PM
  • Hi @Darlene_Grigull I am sorry to hear that you are not getting as many lives as you request them. Unfortunately you always have to rely on the other players to answer your requests, so it is not possible to guarantee that these will get answered. I recommend that you make friends here in the Community with some active…
    in Not getting lives from friends Comment by Kevin_ 7:47PM
  • Hi there @Deal_One, I am glad to hear that you want to make sure not to lose your progress after reinstalling. Please make sure that you are Facebook/King connected, you can do that by accessing the Settings > "Account & Help" > My account. If you see your account there it means you are already backed up so you can…
    in How do I delete my app and then reinstall it without losing my progress? Comment by Kevin_ 7:42PM
  • Hi @kshaps! I am sorry to hear about your Candy Pins rewards. We have been informed about a possible issue with these rewards. Could you please capture a screenshot showing the collection completion and share it with support? Please check out our Help Center + chat bot. Then choose the Chat With Us, you can reach out to…
    in Why didn't I get my reward after collecting all the pins? Comment by Kevin_ 7:35PM
  • Hi @anagoncalves, I am sorry to hear that you are having trouble playing the game. Could you please try deleting the game, restarting your device and try installing again. If the issue persists, could you please confirm the OS version you have installed in your device?
    in Installed the game and it does not work Comment by Kevin_ January 9
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…
    in سوريا Comment by Kevin_ January 9
  • Hi @PWT, I am sorry to hear that you are not seeing your Daily login rewards. Please note that the game studio usually run test with these features that may cause them not to be available permanently and perhaps alternate with different challenges instead which seems why you are no longer seeing the Daily login feature at…
    in Daily free boosts Comment by Kevin_ January 9
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