Kevin_

Game Expert

https://community.king.com/en/bubble-witch-saga/discussion/comment/3347109#Comment_3347109 Hi, yes, there is nothing to worry about since as you mentioned as you have access on other devices they are backed up with our servers so it will not be lost, so you can safely perform the reset. Keep in mind that only thing that…

Hi @petsanchita and welcome to the Community! I understand you are excited for the next Petopia. Do you mean that you currently do not have access to it? If so, could you please confirm your User ID. To do that, just open your game and follow these steps: 01- DO NOT TAP ON PLAY. 02- Tap on "My Profile"/ "Account". 03- In…

Hi @wurzel17 and I am sorry to hear that you are getting this connection issue with your Windows game app. Could you please follow the steps described on this page to fix any problems with our game app from Microsoft Store and let me know if the steps do not resolve your issue. Additionally please follow: Sign in to your…

Hi @พัชรา080 and welcome to the Community! I am sorry to hear that you have not received your purchase. Worry not as we will be happy to try to help but could you please Contact Support directly so that we can best further guide you. Also keep in mind that we do all our conversations in English or available languages so…

Hi @michelleauger and welcome to the Community! I am sorry to hear that you are not receiving your rewards. Could you please Contact Support directly so that we can best further guide you. 

Hi @freeatlastin08 and welcome to the Community! I am sorry to gear that your game keeps starting from the beginning. Could you please let me know if this happens constantly even though you connect to your account or this has only happened once?

https://community.king.com/en/candy-crush-saga/discussion/501628/already-confirmed-my-email Hi @aennettez52 and welcome to the Community! Can you please let me know what is preventing you from playing?

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3342751#Comment_3342751 I am sorry to hear that both are still having the same issue this week, I have forwarded the report to our team so that they can try look further into it. Thanks!

Hi @elke123 and I am sorry to hear you are unable to see your friends. Please check out this post Missing friends. (Edited by CM: Under Investigation) about the current situation that is being investigated and get any updates as soon as they are available. Have a sweet day!

Hi @Trucks1 and welcome to the Community! I am sorry to hear that you have lost your boosters. Please keep in mind that boosters are saved locally in your device memory in order to use them offline. Could you please Contact Support directly so that we can best further try to help with your lost items. Have a sweet day!