Kevin_

Game Expert

Comments

  • Hi @sflosi and welcome to the Community! I am sorry to hear that you have not received your purchase. We will be happy to try to help but could you please Contact Support directly so that we can best further guide you with the purchase. 
    in Missing bonus Comment by Kevin_ May 2025
  • Hi @Vlaka and welcome to the Community! I am sorry to hear that you have lost your Gold Bars. We will be happy to try to help but could you please Contact Support directly so that we can best further try to assist you with this. 
    in Perdi mis lingotes de oro Comment by Kevin_ May 2025
  • Hi @elisa2023 and welcome to the Community! I am sorry to hear that you lose lives everytime you restart your game session. Could you please confirm what device(make and model) do you use when playing the game?
    in vite perse Comment by Kevin_ May 2025
  • https://community.king.com/en/candy-crush-solitaire/discussion/comment/3330463#Comment_3330463 Thanks for the additional details, could you please Contact Support directly so that we can best further investigate guide you with this setback. Thanks! 
    in Adding friends Comment by Kevin_ May 2025
  • Thanks! Will get back to you shortly through the ticket. https://community.king.com/en/candy-crush-saga/discussion/comment/3330081#Comment_3330081
    in Game freezes after 2 free lives Comment by Kevin_ May 2025
  • Hi @donGboy and welcome to the Community! I am sorry to hear that you are unable to access the store. Would you be so kind as to let me know more details about the trouble you are facing? Can you share a screenshot of what you are able to see?
    in Why can't my candy crush access goggle play store Comment by Kevin_ May 2025
  • Hi @NHKat and I am sorry to hear that you are not seeing your Weekly contest feature. Please note that some events and features in our games can temporarily disappear when there is a connection issue during login. This can be a hiccup, a peak in the signal, or a momentary signal loss. Normally, it helps come back after you…
    in No weekly contest for 2 days now. How to recover without uninstalling? Comment by Kevin_ May 2025
  • Hi @elfredab, have you been able to follow Pummy's recommendation and contacted Google for more help?
    in Help with coupon Comment by Kevin_ May 2025
  • Hi @MrsDA20223 and welcome to the Community! I am sorry to hear that not all your lives were added to your total. Please note that not all the messages in your inbox are lives that your friends sent you. In some cases, the messages are friends requesting you to send them a life. For this reason, for example, if you accept…
    in Lives Comment by Kevin_ May 2025
  • https://community.king.com/en/candy-crush-saga/discussion/498577/candy-crush-keeps-logging-me-out-of-the-game Hi @stieli and welcome to the Community! I am sorry to hear that you are having to constantly reconnect. Do you by any chance play on an Apple device and Facebook connected? If so, this is related to the App…
    in 'Candy Crush' keeps logging me out of the game. Comment by Kevin_ May 2025
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