Kevin_

Game Expert

Hi @Leovagno and welcome to the Community! I am sorry to hear that your map won't open, could you please let me know what happens when you try to open? It would be really helpful if you can share a screenshot of what you are able to see.

Hi @erna_schabulski17 and welcome to the Community! I am sorry to hear that you are not getting your rewards, could you please let me know what event or feature was supposed to grant this reward and which feature you are missing?

Hi @Lorypif and welcome to the Community! I am sorry to hear that you have not been getting yout rewards for this long. It looks you might be referring to the special challenge. We will be happy to get you going but could you please Contact Support directly so that we can best support you. Have a good day!

Hi @suzew I understand that you would like to kow how to log to play. Please check out this article we created Don't lose your progress- save your game! to learn how to log in.

Hi @barbara2017, I am sorry to hear that you are unable to connect with Facebook. Could you please let me know what is preventing it? Is will help if you can share a screenshot of what you see. Thanks!

Hi @kdraper526, I am sorry to hear that you are unable to get connected. Can you let me know what is preventing it, are you perhaps getting any error? It will be helpful if you can share a screenshot of what you see. Thanks!

Hi @RodolfoEduardo85 and welcome to the Community! I am sorry to hear that your game crashes and affects your streaks. We usually recommend these steps to with crashing issue: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of…

Hi @jamescross and welcome to the Community! I am sorry to hear that your game crashes taking you back to your computer's homes screen. Could you please let me know if you are playing directly from Facebook or using the Windows app? If you are playing directly from Facebook, can you please try to use the app version of the…

Hi @15840709ld and welcome to the Community! I am sorry to hear that you have not received your purchased items. We will be happy to get you going but could you please Contact Support directly so that we can best support you with your purchase. Have a sweet day!

Hi @sunny0106 , I am sorry to hear that you are no longer seeing Ads in your game again. We have prepared a guide: Video ads disappearing or not available to help provide you with more information, so please check it out.