Kevin_

Game Expert

Hi Cintia! I am sorry to hear that you are having trouble with your game opening. We usually recommend these steps to make sure that nothing is wrong or broken in your game: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of…

Hi Laura and welcome to the Community! Could you please try to share some additional details? Are you having any specific trouble on how to play the game?

Hi Pam and welcome to the Community! How can we help you? What trouble are you facing with the game?

Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…

Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…

Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…

Hi Jonesey, I am sorry to hear you are having trouble with the Werewolf costume costume. Rest assure that our team is already aware of this issue with this specific costume precisely. You can find more information about this here: Yeti’s Werewolf costume is temporarily unavailable

Hi Mini, I am sorry to hear about the trouble with your purchase. Please check out our Help Center + chat bot for more information. By choosing the Chat With Us, you can reach out to Player Support to obtain help with your purchase ensuring that your receive a reply as soon as possible. However if you have any issues…

Hi Fraggle, I am sorry to hear that you had issues with these purchases. I understand that you see the charges on your bank. Please note that there was an issue with the Windows purchases(which has been fixed now) which seems to have cause this. Please make sure that you have received a Microsoft receipt for these…

Hi Lissa and welcome to the Community. I am sorry to hear that your Star tournament counter is not advancing on your laptop and tablet. Could you please ensure that you have the latest version of the game installed in both devices? Please try to restart them as well. In case you play through Facebook on a laptop, please…