QueenB

Community Manager

Comments

  • Hi @Bs2512, How can we help you? We have a contest area HERE that you can participate on and get a chance to win Gold Bars but other than that, we don't give them away… There are features in the game that you can earn Gold Bars from, are you stuck on a level that is making it hard for you to progress?
    in Aide moi sur les lingots Comment by QueenB 10:25AM
  • You got this @oo1414 💪😉
    in Only 3 steps 🪜 left to 💯 Comment by QueenB 10:21AM
  • Hi @DMAN22 👋 I hear you… after that long, I completely get why this is frustrating. Just to check one thing, have you already tried reinstalling the game app? If not, it’s worth giving it a go: Your progress and Gold Bars are safe as long as your game is connected to your account (Facebook, King account, etc.) You might…
    in AFTER 1 MONTH+, STILL CAN'T BUY ANYTHING Comment by QueenB 7:11AM
  • Hi @1059447706 👋 Welcome to the community! Thanks for reporting this, it definitely doesn’t sound right if the screen gets stuck and you can’t move forward or close it. To help us investigate this properly with the studio, we’ll need a bit more information from you: Your iPhone model (for example: iPhone 11, iPhone 13,…
    in Super color bomb window freeze Comment by QueenB 7:07AM
  • Hi @candycrushuser101 👋 I get how frustrating it can feel when a level blocks your progress like that. To help you properly, could you share a screenshot of your level? Not everyone in the community is at the same level, so seeing your game board makes it much easier for others to give accurate tips based on what you’re…
    in How do I pass Level 14705? Comment by QueenB 7:04AM
  • Hi @hugyourdog 👋 Thanks for flagging this, I can see why that feels off, especially when you’re choosing the fish booster and not getting the expected behavior. Could you share your Game ID with me so we can take a closer look and pass this over to the studio? Here’s how to find it Once you send it over, I’ll make sure the…
    in Fish Comment by QueenB 7:01AM
  • Hi @Saurav76 👋 Thanks a lot for taking the time to report this and for sharing all those details, that really helps. You’re right, this does look a bit off. I’ve seen similar cases before, but they usually happen much later in the game, so seeing it here is definitely unexpected. Could you do me a quick favor and share…
    in Unable to start Candy Royale race after leveling up Comment by QueenB April 16
  • Hi @njora Thanks for reaching out and sorry for the trouble with your King account. When you sign in, we ask you to confirm your email so we can keep your account safe, but if the confirmation email isn’t arriving, please try the following: Check that the email address on your account is spelled correctly. Look in your…
    in Email confirmation Comment by QueenB April 16
  • Thanks for the tag @Alienscar 🙏 Hi @cicci_82_ Thanks a lot for sharing all the details and your ticket ID and I’m really sorry for the wait, I know this situation is frustrating. I’ve checked in with the Player Support team about your case. Just to be transparent with you, Gold Bars that haven’t been purchased with real…
    in Need to speak with a Human Agent (Tier 2) - Critical Issue Comment by QueenB April 15
  • Nice catch @Alienscar this is also being tested… added to the list 😉
    in 🔍 New & in Testing in Candy Crush Saga 🧐 Comment by QueenB April 15
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