QueenB

Community Manager

Comments

  • Hi AbrahamAlba26, I understand that purchase issues can be really frustrating. However, please remember to keep things respectful here in the community and follow our House Rules. Since this looks like a purchase-related issue, the best place to get help is our Player Support team, as they can securely check transactions…
    in Edited by CM:🤨 Remember to be sweet and kind - Check our House Rules Comment by QueenB January 5
  • Hey @grandmahas6 thanks for reaching out. When a team is created successfully, it should normally appear under the My Team section in the Teams area. Since you’re not seeing it, I’d like to get a better look at what’s happening on your side so we can narrow this down. Could you please let me know: Which device you’re…
    in My team Comment by QueenB January 5
  • Hey @CoCo7579 Soda doesn’t currently have an option to change the game board background color itself. However, there are some accessibility visual options that can change how the candies look, like improving contrast or reducing visual effects. On Apple devices, you can find these under Settings > Accessibility in the…
    in SODA CRUSH ISSUE Comment by QueenB January 5
  • Hey @megostica happy to help 🙂 Level 18947 can definitely be tricky, but it really depends on the board setup and blockers you’re dealing with. If you can, please share a screenshot of the level or let us know what’s blocking your progress most (moves running out, specific blockers, bad spawns, etc.). Once we see the…
    in Help Comment by QueenB January 5
  • Hey @whiteranger I get why this feels unfair, especially since you were so close to Tier 10. That’s frustrating, no question. What’s happening here is tied to how contests and the Season Pass work once you reach the end of available levels. Progress in things like the Weekly Contest and the Season Pass is earned by playing…
    in Can’t advance in contests when run out of levels Comment by QueenB January 5
  • Hey @Kimmer22, thanks for flagging this and for sticking with it for so long. I can imagine how frustrating that must be, especially if it’s popping up every time you play. You’re right that there used to be an issue like this, and it was addressed some time ago. Since you’re still seeing it consistently, I’d like to…
    in Chocolate box error Comment by QueenB January 5
  • Hey @sanwei, I’m sorry this level has had you stuck for so long. Level 365 can be really tricky, especially if the board keeps reshuffling and the moves feel wasted. Quick thing I wanted to check, because it can make a big difference here: Are you using the striped candies that drop from the two dispensers at the top?…
    in Level 365 unpassable Comment by QueenB January 5
  • @kiara_wael 🤩
    in 🎨 Community Spotlight: Celebrating Denize through Fan Art 🐉 Comment by QueenB January 2
  • Hi @Charleyfarley First off, I'm really sorry it's taken this long to get back to you and follow up properly. Huge thanks to @MountainMom and @christinewupp for helping out and keeping this thread going in the meantime and Christine, sorry in advance for all the pings here! So, I’ve finally jumped in to take a closer look,…
    in Unable to start a new discussion? Comment by QueenB January 2
  • Hi @Crusty1 sorry to hear about your phone, that’s never a fun situation. If your progress was saved to an account (Facebook, email, or King account), you should be able to get it back by logging into the game on your new device using the same login details you used before. Once you log in and give the game a moment to…
    in Game recovery after phone death Comment by QueenB January 2
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