QueenB

Community Manager

Comments

  • Hi @lolochapichapo, thanks for sharing your feedback. I just want to make sure I understand correctly before passing this on. For the lives, do you mean that when you receive more lives, you would like them to be added on top of the lives you already have, even if that takes you above the current limit? And for the second…
    in algorithm and fake account Comment by QueenB June 3
  • Hi @RitaMontenegro , welcome to the Community! I hope it’s okay that I reply in English, as this Community is supported in English only. Thanks for letting us know about the Chocolate Box. This feature is not always available to all players at the same time, so it may disappear for some players while changes or tests are…
    in Também ficaram sem caixa de chocolate? Comment by QueenB June 3
  • Hi @AvaCandyCrush The game music has changed because we’re currently in the new Soccer Season, so the audio has been updated to match the season’s theme. I completely understand that you miss the old soundtrack, and I’ll be happy to share your feedback with the team. It’s always helpful for us to know which parts of the…
    in Old Music Back Comment by QueenB June 3
  • Hi @Talulah02173, sorry to hear about this and I understand how frustrating it is to lose stored lives, especially after building up so many. Stored lives can sometimes be affected by game/account sync or by changes after reconnecting to the game. Please make sure you’re logged into the correct account and that your…
    in Stored Lives Disappeared Comment by QueenB June 3
  • Hi @christinewupp This is a lovely gesture, and I really appreciate you taking the time to share it 🤗 You don’t need permission to support each other or wish others well. That kind of encouragement is part of what makes this community special. I can’t confirm anything before the official reveal, but I’m very happy to see…
    in All Stars 2026: What's happened to "Meet the finalists" this week? Comment by QueenB June 2
  • I’m sorry to hear this is still happening @geebee78 Just to confirm, this issue is still under investigation, so it has not been fixed yet. I know that’s frustrating, especially when it causes you to lose lives or boosters after clearing a level. To help the team look into this further, could you please share your Game ID?…
    in +2-Oack: Frozen Screen after every cleared level - (Edited by CM: Reported to the Studio!) Comment by QueenB June 2
  • No worries about the screenshot @stephanie2024, your Game User ID would already be very helpful for the team to investigate. Here’s how to find it:👉 How to find your Game ID
    in +2-Oack: Frozen Screen after every cleared level - (Edited by CM: Reported to the Studio!) Comment by QueenB June 2
  • Hi everyone, Thanks for reporting this and for sharing the screenshot. This has now been reported to the studio team, and they’re currently looking into it. We don’t have a confirmed fix or timeline to share just yet, but we’ll keep an eye on it and update you here when we know more. To help the team investigate, could you…
    in +2-Oack: Frozen Screen after every cleared level - (Edited by CM: Reported to the Studio!) Comment by QueenB June 1
  • Thanks for the questions everyone. To clarify, the Live Final date has not changed. June 12th is the date when the public broadcast and YouTube watch-along will go live. Finalist information will be shared on June 8th through the official Candy Crush social channels and the All Stars site. We’ll also share the update here…
    in All Stars 2026: What's happened to "Meet the finalists" this week? Comment by QueenB June 1
  • Don't worry @oo1414 From what I can see, I don't think anyone was accusing you of doing something wrong. Christine was simply asking for clarification about whether YouTube links are allowed in the community. And yes, if a video is directly related to helping players with a Candy Crush Saga level, sharing it can be okay.…
    in . Comment by QueenB June 1
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