QueenB

Community Manager

Comments

  • https://community.king.com/en/candy-crush-saga/discussion/502041/factory-frenzy-is-frozen Hi @Rosebud1111 👋 Thanks for your message! Sorry to hear Factory Frenzy is acting up, that definitely shouldn’t be happening. To help us understand better, could you please let us know: What exactly is frozen or not working? What…
    in Factory Frenzy?? Comment by QueenB June 25
  • Just a quick reminder that ad-based features are part of ongoing tests in the game. These features can come and go for different players as part of that testing. It’s always changing behind the scenes, so if you’re not seeing something right now, keep an eye on your game as it may return soon 😊
    in Não estou vendo anúncio para ganhar banster Comment by QueenB June 25
  • @PummyRaj 😉
    in 🏳️‍🌈 Colorful Candy Hunt – Finale 🥳 Comment by QueenB June 23
  • https://community.king.com/en/candy-crush-soda-saga/discussion/501678/i-dont-get-what-i-buy Hi @emakcibi 👋 Sorry to hear about the issue with your purchase! If the payment went through but you haven’t received the items, we recommend contacting your payment provider (like Apple, Google, Facebook) directly through your…
    in I dont get what i buy Comment by QueenB June 20
  • https://community.king.com/en/candy-crush-soda-saga/discussion/501664/como-puedo-recuperar-el-progreso-de-mi-computadora-a-mi-celular Hi @marchelo73 👋 To recover your progress from your computer to your phone, just make sure your game app is connected to your Facebook account. Log in using the same account on your mobile…
    in -Como puedo recuperar el progreso de mi computadora a mi celular.? Comment by QueenB June 20
  • https://community.king.com/en/candy-crush-soda-saga/discussion/501660/how-to-transfer-my-progress-into-my-other-phone-if-theres-no-option-for-it Hi @king4341 👋 No worries, we can help you with that! To save your progress, make sure your game is connected to a King account or Facebook. Once you're signed in, you’ll be able…
    in How to transfer my progress into my other phone if there's no option for it? Comment by QueenB June 20
  • https://community.king.com/en/candy-crush-soda-saga/discussion/501639/what-is-the-problem-i-can-no-longer-purchase-extra-moves Hi @Bear8711 👋 Thanks for your message! That definitely doesn’t sound right. Could you let us know which device you're playing on and whether you’re seeing any error messages when trying to…
    in What is the problem? I can no longer purchase extra moves... Comment by QueenB June 20
  • https://community.king.com/en/candy-crush-saga/discussion/501692/welcome-to-summer Haha she really is 😎🌞 Denize is totally ready to hit the beach thanks for the fun post 🤗
    in Welcome to summer! Comment by QueenB June 20
  • Hi @christinewupp and @Alienscar 👋 Thanks for flagging this! And sorry for the inconvenience 😕 we’re currently trying to fine-tune the filter to catch spam posts asking about “how to make money” in the game. It looks like we haven’t quite found the sweet spot yet 😅 Since the weekend is coming up, there might still be a few…
    in Posts gone for approval June 2025: Why? Comment by QueenB June 20
  • 🛠️ Troubleshooting Tips While our team continues to investigate the ad issues with our partners, here are a few things you can try that may help resolve the problem temporarily: Restart your device Clear your app cache (if your device allows it) Make sure your game app is updated to the latest version Try logging out of…
    in ⚙️ Known Issue: Ads freezing the game or not granting rewards (e.g. Starbucks, Temu, Shein, etc.) Comment by QueenB June 20
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