Snow_Rider

Community Manager

From January 5 till February 1 😊

Thanks for your question! If you’re referring to the candies shown above the pets, that’s your pet asking for a little treat 😊 Move your pet to the matching factory so it can eat, and in return your furry friend will reward you with pet coins.

I’m really sorry to hear this, that’s definitely frustrating 😔 Please try following the troubleshooting steps to see if the event runs more smoothly on your device. It’s also important to stick to one device if possible, as switching between devices can sometimes cause interruptions. Let me know how it goes!

Hey there! Thanks for flagging level 9468 and sharing what you experienced. I’ve already passed your report on to the Studio so they can take a closer look. Fingers crossed the pets will be able to drop properly on that level soon ☺️

Hello @Peanut7139! I'm finally back. Hope you had a lovely winter break ☺️ Thank you so much for flagging this level and the difficulty with dropping pets. I’ve shared your feedback with the Studio so they can take a closer look. Fingers crossed the tasks around dropping pets will feel more manageable soon!

And, what are the other titles for game admins? I see 'moderator' a lot. What are the titles and responsibility, and does the support group actually exist anymore? All I get is canned replies: 'check discussions' or 'try the support tab.' it's insulting as I do those things first.... How do players know what's been shared,…

The Game Studio — the team behind Pet Rescue Saga ☺️

And since @Snow_Rider is available and open to suggestions, I will say that I liked the game aesthetic better when there were many different pets, not just cats and dogs. @dianakotori Yep, this matches the feedback we’ve been seeing as well 😃

Hi there! I’m really sorry to hear about your experience, and I truly appreciate you taking the time to share it so openly. I’d like to reassure you that from the game’s side, levels are designed independently of a player’s coin balance or multiplier use. Each week, a fixed set of levels is released, and their difficulty…

Hi @Racoon7! I’m so sorry for jumping in so late! Can you please confirm if you received the card deck at the end? @Andres-2 @twydaTo clarify, did you purchase the Season Pass to get the Violet Swirl Deck, and have you contacted Player Support regarding this? For any purchase-related issues, Player Support is the most…