Dito, dito, dito. I found out that they have no customer support services, not even tech support. They are not based in the U.S.. All my e-mails (to King) responses, just direct me to this page. I also lost a lot when I re-installed.
Level 2165: I have tried all the suggestions about that frog and nothing worked. This level is too frustrating for me, so unfortunately, I am quitting the game.