nathesi Level 2

Don't hold your breath, as long as you are on your level, your problem is solved according to King.

If it's any consolation, nobody got their boosters back. Some people got 20 boosters (and apparently some others 30) after reporting and either getting no response or an unhelpful one. Some shortly after and others after quite some time. Their communication is seriously lacking but I do think everyone (or everyone who…

I'm sorry. I think you will get them though, give it some time...

30? I got 20 and that's also the number I saw from some other people earlier in the thread.

@bellablond Did you end up getting any boosters?

Through the contact button here, because I didn't have the option in the game. Maybe you can try that? Don't expect them to be helpful, but who knows... Maybe that's what got me the boosters at least? Or it could be a coincidence and they might give them to everyone little by little.

I did receive 20 of each booster in the meantime and some other things. It's not nearly what I lost, but at least it's something. I have no idea if they are giving these to everyone or just to the people who complained through player support because when I contacted them, they said the boosters would not be compensated and…

You're welcome @encantes .

You didn't ask me, but here is the answer I got from soneone else. Almost literally the same answer so it's clearly the policy. For some reason thos person adds that I should update to prevent this from happening again. That doesn't make sense, updating the game is what caused the issue. The window was closed after that…

So on top of losing all boosters we will be earning them more slowly without quests. Great.

Strange, I Strange, I did get a notification for your other post. To answer your question (I had to go check because I don't feel like playing for some reason right now), I do have quests, but only 2 of them. You don't? We have the same version, strange that they don't show the same things. Also, I'm not really a dificult…

In that case, I hope they can at least solve the level part, but it would surprise me. They told me the boosters aren't stored online so that you'll be able to play offline (that argument makes no sense, or it would ve the same fir levels and gold, which isn't the case) and that's why they can't be restored if something…

Ging back to your level should be possible by connecting through Facebook or the King website. As for the boosters etc., they made it perfectly clear to the people who contacted them they don't intend to do anything about it. Apparently it's our own fault for having collected them. I'm pretty sure they consider the problem…

Why are the moderators here telling us to contact customer service if they know they aren't going to do anything about it? You could at least spare us the energy and false hope by telling us they aren't willing to do anything about it.

One would think they could at least agree on why it's our own fault... They told me I shouldn't keep so many boosters, as it's always possible for them to get lost. And then they advised me to update to prevent this from happening again, even though it's an update that caused this problem and I have the latest update.

I contacted customer service and they basically said 'it happens' and closed the window.

Thank you, I have contacted them. I hope they respond, apparently Bellablond has written them a week ago and didn't get a response?

I have the same issue but according to my settings I have version 5.75.4 and this isn't listed as a known issue when I click on customer care. I'm on the right level, profile is correct but all my boosters are gone. I had between 90 and 100 of everything, except for the +1 of which I had something around 150. How do I…