I'm only playing on one device and the box appeared but no prize. @QueenB has sorted it all out for me though and the game is all working again. Thanks for all your help ๐
Oh thank you sooooo much @QueenB๏ปฟ!!! That really has brightened up my day immensely ๐ and I have just passed level 1029 ๐ Thank you so much for your help, I really appreciate it ๐