missing bottom part of the game

Linda_K_Misener · September 2016

After game loads,I can only see the top part of the game.The lower part is there however it is too low to see

KingsPinn · September 2016

I just checked my game for you (on android) and its loading fine. Try the steps here in this thread and see if they help:

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

troyb · September 2016

I also have this problem, and tried the steps in the link, but to no avail, can someone help to resolve this please as I cannot use watering can, hand n basket? I want to mention this game was fine before an update on and before my 18 month old got his little hands on it, I have checked settings but cannot see any changes.....Help!

KingsPinn · September 2016

Do you have any zoom or display settings on your phone that you have changed?

Can one of you post up a screenshot of this issue?

troyb · September 2016

[url]https://postimg.org/image/5owubzc8t/702c0676/[/url]

Johnny_Ryall · September 2016

Hello all,

Thank you for highlighting this. The Farm Heroes Saga game team are aware of this so as soon we get any news I will be sure to update you.

I will use this thread to merge any further questions about this topic.

Kind regards

Johnny

troyb · October 2016

Can anyone help with this issue please? I am struggling to move forward levels, I need the basket, hand etc to help me, also I have extra lives I cannot use.....please someone help

KingsPinn · October 2016

This is the menu bar for the device, so nothing is missing. if you drag down, the bar should disappear. then drag up to make it appear again.

troyb · October 2016

I can make them disappear by minimizing and then putting back to full screen, but as soon as I try to press on one of the boosters, the menu bar comes back and cannot use a booster, nor can I use the lives sent to me by friends

troyb · October 2016

I have compared my screen size to my wifes as she got the same phone, and it seems that my game screen has dropped slightly, I have looked at all phone settings and app settings, but I cannot find what the problem is, any help please?

troyb · December 2016

whatever you guys have done it has resolved the problem.....thank you

missing bottom part of the game

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