Cannot send/receive lives in Farm heroes super saga! (Reported to the Studio)!

Chettmate

Cannot send lives or ask for keys to unlock on Farm heroes super saga, I have rebooted, even reinstalled the game. Every other game works fine on my phone. This one keeps saying no internet when there is plenty there and I even tried on other king games and it works fine. 

StuckInATree

Have you had a go at troubleshooting your connection to FB in the game: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android

Chettmate

I have tried. I am completely updated on all the things. Still having the issue. 

teddiep123

I have tried everything also. When I click on the Ask for lives, it zooms by and does not let me click on anything. 

QueenB

@teddiep123, welcome to our Community 🤗

Which device are you playing on, Android or Apple and have you made sure the game app is up to date and connected to your Facebook/King account?

teddiep123

Mine does the same thing. I've reported this problem several times and asked for help. No one does a thing to fix the issue

QueenB

@teddiep123 sorry you feel this way however, you did notice that I've asked a few questions right? I can't help if I don't details of the device you're playing on 😕

polderbetty

laptop.

polderbetty

laptop

teddiep123

This happens on my pc and on my laptop! 

QueenB

Thanks for confirming guys

We have a slight technical issue with our game which is, unfortunately, impacting the lives feature. Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

If you’re unable to enjoy the game until the fix is in place, I’d encourage you to explore the game on mobile while this is being looked at or though Windows 10 app if your PC has access to it. 

(Remember to connect the game app to Facebook/King account so your progress can sync and note that Boosters do not get synced).

https://www.microsoft.com/en-us/p/farm-heroes-saga/9nkmkxnqv2m8

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉