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Cannot send/receive lives in Farm heroes super saga! (Reported to the Studio)!

Chettmate
Chettmate Posts: 2

Level 1

edited November 2019 in Support

Cannot send lives or ask for keys to unlock on Farm heroes super saga, I have rebooted, even reinstalled the game. Every other game works fine on my phone. This one keeps saying no internet when there is plenty there and I even tried on other king games and it works fine. 

Answers

  • StuckInATree
    StuckInATree Posts: 4,755

    Have you had a go at troubleshooting your connection to FB in the game: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android

  • Chettmate
    Chettmate Posts: 2

    Level 1

    I have tried. I am completely updated on all the things. Still having the issue. 

  • teddiep123
    teddiep123 Posts: 10

    Level 2

    I have tried everything also. When I click on the Ask for lives, it zooms by and does not let me click on anything. 
  • QueenB
    QueenB Posts: 15,469
    @teddiep123, welcome to our Community 🤗

    Which device are you playing on, Android or Apple and have you made sure the game app is up to date and connected to your Facebook/King account?
  • teddiep123
    teddiep123 Posts: 10

    Level 2

    Mine does the same thing. I've reported this problem several times and asked for help. No one does a thing to fix the issue
  • QueenB
    QueenB Posts: 15,469
    @teddiep123 sorry you feel this way however, you did notice that I've asked a few questions right? I can't help if I don't details of the device you're playing on 😕
  • polderbetty
    polderbetty Posts: 2

    Level 1

    laptop.
  • polderbetty
    polderbetty Posts: 2

    Level 1

    laptop
  • teddiep123
    teddiep123 Posts: 10

    Level 2

    This happens on my pc and on my laptop! 
  • QueenB
    QueenB Posts: 15,469
    edited November 2019
    Thanks for confirming guys :)

    We have a slight technical issue with our game which is, unfortunately, impacting the lives feature. Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

    If you’re unable to enjoy the game until the fix is in place, I’d encourage you to explore the game on mobile while this is being looked at or though Windows 10 app if your PC has access to it. 

    (Remember to connect the game app to Facebook/King account so your progress can sync and note that Boosters do not get synced).

    https://www.microsoft.com/en-us/p/farm-heroes-saga/9nkmkxnqv2m8


    Apologies for the inconvenience caused and thanks for your patience while we look into this 😉


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