Lousy customer service from KING

garyboston99

I am a long time player and almost embarrassed to say I've spent thousands of dollars on both Farm Heroes and Candy Crush. I'd never written to KING customer service until today because I was annoyed that I had spent a ton of gold bars, boosters, and magic beans on levels 1213 and 1215 only to find out there is an error in both these rounds in that the "Manticore" companion shows it produces 2 green apples when in reality it produces 0.

The response from King customer service was that I needed to uninstall the entire game and start from 0 again and I am on level 1215! Seriously??? Forget about refunding any of my money!

But the customer service person did give me some bonus boosters and when I looked in my account there was absolutely nothing there!

Thanks King!!

Cezdiamond

Hi garyboston99- Welcome to King Care!

I am very sorry that you were unhappy with the customer service that you have received, I have passed this feedback on and a member of our customer service team will be in touch with you today. 

They also wished to confirm that they did not want you to start again from 0 only to re-install the game as part of the troubleshooting steps. Your progress is saved to both the Kingdom and to Facebook, so these levels would not be lost. 

You will receive an email from our team shortly, please let me know if there is anything else that the King Care community can help you with. 

Thanks!