The game still won,t load ??????

Question

It,s as been well over a week now that this game won,t load , it gets so far then sticks on loading ..I,m loosing all my credits here as each time i log in to play they seemed to disappear .Whats going on ?

Jelly_Jenny · Answer

Hi!

Are the levels not loading? This is something that's been reported to the game team but we do not have timelines for the investigation.

In the meantime make sure you have given these steps a try including changing browsers and clearing the cache: https://goo.gl/owWBy

If you've done all of these steps, we thank you for your patience and ask you to check in on your game from time to time to see improvements made in the game.

If you have a mobile device that you're using to play too, that shouldn't have these issues.

Thank you.

Jelly Jenny