Loading Problems

Doghoose

Ive been having "loading" problems for the past 4/5 days in that it looks as if it is going to fully load but is stuck on "loading".  What is the problem and is it going to be fixed anytime soon?

Lady_Choo

Hi Doghoose, thanks for posting. 

Can you let me know which device you are playing on please (OS too) and then I can get you the troubleshooting steps to try. As far as I know, nobody else has reported it, so it might be something you can easily fix yourself

Doghoose

Am on desktop pc using Windows 10.

Lady_Choo

Ok thank you, I have the troubleshooting link here then, its mostly clearing cache and the game cookies that I think will help

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Doghoose

Ok thank you, I have the troubleshooting link here then, its mostly clearing cache and the game cookies that I think will help

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Unfortunately, I tried all youve suggested before I posted on here as it usually solves most problems but not this time. Guess will need to give up on it but thank you for trying anyway.

Lady_Choo

Ah no, I am sorry. I get what you are saying and it really makes me mad when I have tried everything first before I contact support so I understand. Now we have ruled it out though, I can pass it over to the moderating team who will look into it and see if the studio are aware of issues. 

I can't remember if it suggested in the blog post to remove the app from your Facebook. Log out,  clear cache/cookies again, reboot the pc, load Facebook up then add the app back to it again. Sometimes this gives it a kick. I am pass it over to the team though so they will hopefully see it soon

MoJO_2_2

Hi Doghoose, thanks for posting. 

Can you let me know which device you are playing on please (OS too) and then I can get you the troubleshooting steps to try. As far as I know, nobody else has reported it, so it might be something you can easily fix yourself

Hi I am having the same problems with my apple mac where the game will not load. Any suggestions?

Lady_Choo

You're welcome Doghoose, and also MoJO. Its been added to the moderators list, I will let you know when I hear something if they don't get in touch directly

Lady_Choo

Could I also ask which browsers you are both using please as that would be helpful for the studio

Doghoose

Ah no, I am sorry. I get what you are saying and it really makes me mad when I have tried everything first before I contact support so I understand. Now we have ruled it out though, I can pass it over to the moderating team who will look into it and see if the studio are aware of issues. 

I can't remember if it suggested in the blog post to remove the app from your Facebook. Log out,  clear cache/cookies again, reboot the pc, load Facebook up then add the app back to it again. Sometimes this gives it a kick. I am pass it over to the team though so they will hopefully see it soon

Ive just done all you suggested but unfortunately its still not loading and still stuck on "loading". Driving me crazy now lol. Thank you for trying to help.

MoJO_2_2

Could I also ask which browsers you are both using please as that would be helpful for the studio

Im using High Safari, I have also tried on Chrome but no joy there either...thank you