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Level not loading

RaineMonks

I'm on level 1338 and it won't load - just get the loading screen for ages until I give and quit it. Can anyone help?

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firebombmarkus

Yaaaaay 🤗 I am glad it's all good now! Thank you so much for letting us know 😊

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Kakk

As well here....thanks so much!

firebombmarkus

Yaaaaay 🤗 I am glad it's all good now! Thank you so much for letting us know 😊

MarinaC

Mine is working too 🎉🎉🎉🎉

RaineMonks

Have just tried now - mine is working again 😁

Kakk

Yes, you need to close the app to get back to the main screen

MarinaC

Sorry, i quote all the pictures from Kakk 😀😀😀 my pictures are included. The game freezes when i click to play this level.

MarinaC

Kakk said:

Main

Kakk said:

stays stuck on this screen

firebombmarkus

Thanks @Kakk So you say that it stays freezed on this screen before the level?

Kakk

Image: https://us.v-cdn.net/6030983/uploads/editor/do/alvfi1lggwau.jpg

stays stuck on this screen

oops

1338

Main

Thank you for your feedback, guys and welcome to our adorable Community 😊 @Kakk @MarinaC Please make a screenshot so we can see what is happening and we will see what can be done.

MarinaC

Me too on level 1338. I deleted the game, new install, Facebook connected. Still not loading level 1338

Playing on iPad IOS 12.3.1

Kakk

I am on the same level with the same problem

firebombmarkus

This is odd @RaineMonks Never saw anyone stuck this way just on one specific level. I will tag our Community Manager @MarkHawk and hopefully, they will have a solution for this issue. I would appreciate if you could make a screenshot of it. Thank you.

RaineMonks

Done, done, done & done! I've done everything and nothing helps! I can still play previous levels but not this one

firebombmarkus

@RaineMonks Ok, thank you. I will first ask you to do some troubleshooting steps for Android on the link below. Let me know if it helped.

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

RaineMonks

S7 android. Thank you 😀

firebombmarkus

Hi @RaineMonks and welcome to our adorable Community 😊 Can you please tell me which device and OS are you using for playing this game?