Level not loading

RaineMonks

I'm on level 1338 and it won't load - just get the loading screen for ages until I give and quit it. Can anyone help?

firebombmarkus

Yaaaaay 🤗 I am glad it's all good now! Thank you so much for letting us know 😊

firebombmarkus

Hi @RaineMonks and welcome to our adorable Community 😊 Can you please tell me which device and OS are you using for playing this game?

RaineMonks

S7 android. Thank you 😀

firebombmarkus

@RaineMonks Ok, thank you. I will first ask you to do some troubleshooting steps for Android on the link below. Let me know if it helped.

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

RaineMonks

Done, done, done & done! I've done everything and nothing helps! I can still play previous levels but not this one

firebombmarkus

This is odd @RaineMonks Never saw anyone stuck this way just on one specific level. I will tag our Community Manager @MarkHawk and hopefully, they will have a solution for this issue. I would appreciate if you could make a screenshot of it. Thank you.

Kakk

I am on the same level with the same problem

MarinaC

Me too on level 1338. I deleted the game, new install, Facebook connected. Still not loading level 1338

Playing on iPad IOS 12.3.1

firebombmarkus

Thank you for your feedback, guys and welcome to our adorable Community 😊 @Kakk @MarinaC Please make a screenshot so we can see what is happening and we will see what can be done.

Kakk

Main

Kakk

1338