My game is missing Level 1556

karhum

I can’t move off of Level 1556. It skips from Level 1555 to 1557. 

PummyRaj

Hello @karhum!  Hoping you are having a nice day! 

I am glad that the Re-installing the game App worked and the level returned again from hiding

With regards to loosing the Boosters, unfortunately, that is the side affect of reinstalling the App.  Because, these boosters are saved on our device memory and once we delete the App, those boosters too are gone and the App is like a new one with the re-installation process    

QueenB

Apologies for the late reply here @karhum!

I've just added some items to your game to compensate for the trouble of having to reinstall the game app. Hope they will come in handy 😉

PummyRaj

Hello @karhum, Hearty Welcome to the Farm Heroes Super section of our friendly King Community  

I am sorry to hear about the issue in your game and I have not seen any other players complaining about it!!  

I will tag our Community In-charge @QueenB to look into it and find out what they can about the issue.  They will be back at the office only tomorrow.  

In the mean time, please post below details --
1) The device you are using to play the game --
2) Are you logged into the game through Facebook OR King account?
3) Your game user ID number... here is a link to find it https://community.king.com/en/farm-heroes-super-saga/discussion/247506/what-is-my-user-id-and-where-can-i-find-it#latest

** If you are logged into the game ONLY with Facebook, it will be a different procedure to find your ID!  Please let me know and I can give you another way

Also, can you tell us when you said "Skipping" -- do you not see the level # 1556 on the Map itself? OR when you click on "Play" or "Next", is it just taking you to # 1557?

TO post back, tap on "Type your Comment" box located below.  

Looking forward to talk to you further!  Have a nice rest of the day

karhum

There is no level 1556 on my game. I have tried to send you photos. I am not connected with Facebook. I will go look for my UserID and send it to you shortly. Thank for responding to me. 

karhum

Rah. My UserID is 8381054220

QueenB

Oh my, this is new 🧐

@karhum Can you tell me which game app version you have installed and have you by any chance tried reinstalling the game app? 

karhum

Version 1.23.4. How do I reinstall???

karhum

Reinstall worked. Thank you Bee

karhum

I lost all of my free help tokens tho. I had 100 of the add five points thingy’s, two gloves and two of the collect all of one color thingy’s. 

PummyRaj

Hello @karhum!  Hoping you are having a nice day! 

I am glad that the Re-installing the game App worked and the level returned again from hiding

With regards to loosing the Boosters, unfortunately, that is the side affect of reinstalling the App.  Because, these boosters are saved on our device memory and once we delete the App, those boosters too are gone and the App is like a new one with the re-installation process    

QueenB

Apologies for the late reply here @karhum!

I've just added some items to your game to compensate for the trouble of having to reinstall the game app. Hope they will come in handy 😉