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Can’t Connect via Facebook

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casprrr
casprrr Posts: 40 Level 2

I get a connection error when trying to play this morning. Doesn’t load my profile and I get this screen when attempting to reconnect via Facebook using iOS version 16.6.1. The app was working fine only a few hours ago.


Answers

  • PummyRaj
    PummyRaj Posts: 33,010 Candy Moderator
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    Hello dear @casprrr🤗

    There has been multiple issues with Facebook in the past week!! When there are issues on Facebook, not just the games we play on Facebook browser, but also the games we play on mobile devices too get affected!!

    The issue you are experiencing is also because of that!!

    I would suggest you not to worry about the connection error, and please do not attempt to log out or log-in!! Just play the game as it is.

    I am not sure if you will experience issues with collecting prizes from "Surplus Tuesday", and Gilbert's journey!! Hopefully, the issues will be resolved within next few hours🤞🤞

  • casprrr
    casprrr Posts: 40 Level 2
    edited November 2023
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    Thanks. Keeping my fingers crossed. 🤞

    I noticed that the connection icon (bottom right corner) gives a green check mark but the “Save Your Progress” button doesn’t switch to “Profile”.


  • casprrr
    casprrr Posts: 40 Level 2
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    I’m happy to report that I am once again able to connect with Facebook, I earned my Surplus Tuesday award, and my progress has been saved. Only thing not yet working is that my Profile pic doesn’t show.


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