Did not receive gold bars after purchase

ramlahsudin

Hi there, I did not receive gold baru after purchase for MYR12.90 on 14 December 2023. How to claim.for refund? Thank you.

PummyRaj

https://community.king.com/en/farm-heroes-super-saga/discussion/429875/did-not-receive-gold-bars-after-purchase

Hello @ramlahsudin🤗 A Warm Welcome to our Super Farm Saga Community!

I am sorry to hear that you did not receive the items you have purchased! Are you playing Farm Heroes Super Saga?

You will have to contact King Customer Support team for the refund, as this King Community is a public forum. Hence, it does not deal with the purchase issues as the query needs your personal details.

Please follow below steps to contact the Player Support team directly from your game⬇️

• Click on the circle that has 3 horizontal lines in bottom left corner;
• Click on "Help Center";
• Scroll down to My Purchases under Popular Topics;
• Click on "I did not receive my purchases...." option (11th one)
• Follow the steps & instructions provided there.

You will be receiving an automated email, which is an acknowledgement. You should be hearing from an agent real soon. 

If you have any further questions, please reply back by typing in the blank box given below🍅