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@Lola_Pop Thank you for caring about it and replying this.
But I think I would not to play this game anymore.
Hello @一氧化二氫 !
I'm sorry. It's true this kind of accidental purchase is in fact non-refundable; the Player Support team often refunds the Gold Bars if it happens once, and they usually make clear it's a one-time offer. 😅
Thanks for your understanding, and I hope you can still go on having fun in the game!
They said they do the same thing one year ago,so they don't want to do this again.
Oh! I am sorry to hear that!
Can you please tell me what did they say?
@PummyRaj They refuse to help me.
Hello @一氧化二氫 Hearty Welcome Back to our Wonderful King Community 🤗
I am sorry to hear that you have accidentally purchased the "Extra moves" booster.
Unfortunately, the Community Team will not be able to assist you with this issue, but hopefully the "King Player Support Team" can.
If you are on a PC to play the game, use this link ---> https://soporto.king.com/contact
If you are using a mobile device, you can send the request/complaint directly from your game, so that the Support Team can have your ID number. Please follow these steps ---> Click on the last icon of our game Map screen -- select "Help Center" -- click on "Purchases & Gold bars -- scroll all the way down to the part where you see "Contact Us" tab -- click on it and fill the form given, and "Submit".
Note: Once you send the complaint, you will receive an automated email as an acknowledgement. You should hear from one of the agent within 3 to 5 days (It might take a bit longer as this is the weekend, I am not sure if the Support team work in the weekends). If you have not heard from them by then, please do send a reply to the automated email you have received and inform them that you are still waiting for their help.
Hope the Support team will be able to help you out and you will get your Gold Bars back 👍️
Please let me know if you have any further questions. Have a Super Farmtastic Day 🥕 🍐
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
