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Game hanging when I am online

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LeilaBaker
LeilaBaker Posts: 3 Newbie

Hi,

ive been playing this game for over a year and since the last Halloween update I can only play when I disconnect from the internet. My internet connection is fine, as you can see by my being able to type this post.

Answers

  • Diamond_Lim
    Diamond_Lim Posts: 151,108 Diamond Diaries Moderator
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    Welcome to Sweet King Community! 👑

    How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

    You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

    Android

    iOS

    Kindle

    Windows mobile

    Computer

    ⚠️ NOTE ⚠️

    If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

    If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

    Have a nice and safety day! 😊

  • Spinnifix
    Spinnifix Posts: 24,751 Sweet Legend
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    Hello and welcome to our beautiful community


    Check App update> Sign out game> Restart device and wait 5 minutes after power on> Open game and sign in. Please clear the cache.


    Good luck

  • Spinnifix
    Spinnifix Posts: 24,751 Sweet Legend
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    Hello, for the newbies I hereby warmly welcome to this community Would like to welcome. Here is a link that will help you further !!! Explore and discover the community, take part in the competitions and post diligently in the different areas. But please stay with the topic, otherwise there could be difficulties. Please also follow the rules in English to post. Then get on your way and I wish you a lot of fun here. We are always happy to answer any questions. Good luck



     I want to help you and navigate you better through the community. 

    Here & here is a how-to guide to help you find the different areas in the community! Here you can find all games at a glance. Here you get answers to the most common problems and here you can take part in discussions and competitions to win gold bars for your game.


    I wish you a nice day & have fun 😊 I am always available for questions and help.


    Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified.  💖

  • LeilaBaker
    LeilaBaker Posts: 3 Newbie
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    Thanks for the responses. Bizarrely it is working now! I went in to check how many coins and gold bars I had so I could weigh up the risk of uninstalling, it asked me to reauthenticate with Facebook (first time it has done that for a while) and it is all now fine. As someone who works in software tech support, I will blame it on gremlins which is my favourite reason for inconsistent anomalies!

Hey! Would you like to give us your opinion?