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Internet connection
Answers
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What are you playing on? The best thing to do would be going through the specific troubleshooting for your OS. They only ever replace items that have been paid for, no items that you receive in game. If you're game was connected to Facebook previously then it should be saved and synced at the last level you've reached, a good way to double check if you have a PC is to open FB and open the game their, that way you'll know for sure where you've been synced to.
