Lost progress

Hello @teranmanc! Welcome to the KING Community

Here, you will get help from other players like you & me and also from the nice Community Managers very frequently.  So, not to worry

Try this link first --- https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

If it did not work, I am giving you a link for KING "Support", follow that & write to them https://soporto.king.com/contact 
They might be contacting you asking for more details.  But it might take some time because, the KING team gets many complaints / questions about issues every day.  So, please don't get discouraged if you do not hear soon from them    

All the Best & have a great day!