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udpdate1.112.0.0
Dear all,
After updating to the version 1.112.0.0 the app is crashing under iOS 12.5.7, using an iPad air. The app is loading until it gets the 94%, then is closed. What I see when I press the button of the iPad is a miniature of the level I had playing before install the update.
Please, find attached the screen-video of the issue.
I look forward your answer,
Thanks and regards,
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Answers
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Hi, I am sorry to hear that you are having trouble with your app not loading after last update.
Could you please try to update your IOS version first and try to access the game. Additionally please try deleting and reinstalling the game app.
If it persists, we will be happy to get you going but could you please Contact Support directly so that we can best further guide you.
Happy a sweet day!
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thanks
for your quick answer. No I can't update the iOS version because my device didn't support it. If I delete the app I will lose the level reached, it happens once, because I don't want to be on Facebook.
I'm sure is a matter of a light adjustment in your last update, moreover, the update informs that the version is able to run on the iPad model I have.
Looking for good news,
Regards
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Hi, I completely understand your concern with losing your progress, but just make sure that your account is backed up with your King account before reinstalling and once back you should be able to still see your progress.
In case you still have any trouble and even with your progress, please remember to Contact Support so we can further help.
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