Cezdiamond

Community Manager

Cezdiamond, You did not answer to my query that are the e-mail IDs I mentioned are correct or not!!!!!!!???????? Yes, these email addresses are correct.

Thanks everyone for passing on this feedback I will be sure to pass this on :-) As you can see our studios are currently testing and tweaking a lot of the levels so it is likely this level will be changed again. Thank you! Hello Andrew- Our games are free to play, you yourself, say you have not spent in the game. At the…

Thanks everyone for passing on this feedback I will be sure to pass this on :-) As you can see our studios are currently testing and tweaking a lot of the levels so it is likely this level will be changed again. Thank you! Hello Andrew I am sorry if it sounded like I was suggesting that it was a misunderstanding. This was…

Hi Just Me, I want you to know that both @Cez and I are working on this for you. I need you to get me your user ID # and post it here. Follow the steps from this link: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it Post your user ID # here and then I'll let her know that you responded so she can…

Oh ....it’s back pink rosette.... Sorry about this, we are looking into this.

Hi Jonijones669, I just notified @Cezdiamond that you responded again. Do you have more than one email account? Could the responses have gone somewhere else? Thanks, yes please check because it would seem that they do not receive your replies which we need to get to the bottom of.

Seems fine for me at the moment, thx Thanks!

Hi C13, Thanks for posting on King Care. As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Thanks Elsa!

Hi Robert, in order for Cez to help you we need you to get your user ID #. Please follow the steps from this blog: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it Once you get this number please write back here and Cez will then be able to look into your account and help you further. Thanks!

Thanks for the user ID #. I am going to send a message to Cez but she won't see it until Monday so hang in there. Thanks for passing on :-)